AGREE WITH FIRE HAZARD - LG REFRIGERATOR

DON'T DEAL WITH "LG" - OVERALL RATING IS "AVOID THIS COMPANY" AND ESPECIALLY DO NOT PURCHASE THIS REFRIGERATOR!

Overnight, during the 2007 Holiday Season, the lights stayed on inside our 4-1/2 month old French Door LG refrigerator. In the morning we found the light sockets scorched and the plastic cover over the lights melted. The whole refrigerator smelled like scorched plastic, forcing us to throw out any food that wasn't in a jar!

Concerned of the hazard to ourselves and our home, we contacted LG immediately - what if this had happened while we were away?

LG suggested the obvious and told us to contact their repairman, which we had already done. Still in shock with their response, we went to Home Depot to report the incident and were told there was nothing they could do & we had to work through LG. We later found out our complaint had not made it past the "salesperson."

The LG Repairman replaced the "defective parts" but could not guarantee the "fix" & neither will LG. (The "fix" was explained as replacing a circuit board & putting a thermostat in the refrigerator that will turn the lights out if it gets too warm in the fridge. When it cools down, the lights regain power.) HOW SAFE IS THAT FOR OUR FOOD?

We emailed the company and their response was they would replace the lost food if we could provide them with a receipt! Again, they couldn't guarantee the incident would not recur! Not one word of concern!

Sent our story and pictures to LG CUSTOMER INTERACTIVE CENTER in Huntsville, Alabama on December 31st - NO RESPONSE.

February, 2008 - Back to Home Depot to report LG's lack of response & our having a "new problem" of the ice maker not working. Our hope was that Home Depot would stand behind us and get this defective, hazardous refrigerator out of our home!

A week after the manager contacted LG, and another call from Home Depot, LG did send an order to the repairman to replace the defective ice maker. This is when we found our "convection" oven motor needed to be replaced in the LG stove we purchased the same time we purchased the fridge. YEOW! What next?

Again, we called LG - this time, about the stove. While on the phone, we discussed the fridge and their response was that LG would "consider" replacing the frige if we have three "legitimate" complaints? (We're now at Number Two + One stove complaint!!) WE HAVE YET TO RECEIVE ANY KIND OF APOLOGY OR NOTE OF CONCERN! Contacted Home Depot's manager to report latest incident - said there was nothing they could do - was told that no matter who we talked to at Home Depot the answer would be the same - again, no concern!

In the meantime, we have been forced to use our old, dependable 15-year old refrigerator in the garage to house anything that isn't in a jar; and, because of the unreliability of our LG icemaker, purchasing bags of ice!

NOTE: This is not the original refrigerator delivered! The first one (delivered in July, 2007) had a small scratch in the door, and we offered for LG to just replace the door. We were told it was "against their policy to leave a defective product in a customer's home" but would "allow us to use the one delivered" until the new one arrived. Obviously their policy has changed since they are "unconcerned" about a fire hazard.

Fortunately, we had purchased extended warranty, but are sorry we spent over $4,000 for their microwave, stove, dishwasher & fridge! WE ARE WONDERING "WHY IS ANYONE SELLING PRODUCTS FROM A COMPANY THAT OBVIOUSLY DOESN'T GIVE A HOOT ABOUT THEIR CUSTOMER'S SAFETY?"

WE HAVE ABSOLUTELY NO CONFIDENCE IN THIS REFRIGERATOR AND ARE STILL USING OUR OLD REFRIGERATOR IN THE GARAGE FOR ANYTHING THAT'S NOT IN A JAR! ALL THE WHILE OUR "USELESS LG REFRIGERATOR" IS GETTING THE GLORY OF 'LOOKING BEAUTIFUL' IN THE KITCHEN! AT THIS POINT, OUR CONSCIENCE WON'T EVEN ALLOW US TO "DONATE" THIS USELESS APPLIANCE. WE ARE ALSO DISAPPOINTED IN HOME DEPOT.

P.S. I must note that my spouse is totally disabled with an intestinal disorder - obviously, the quality of her food is imperative (as should it be for all of us!)