Visioneer 9450 Flatbed Scanner

This is a very bad piece of equipment. I would not suggest it to anybody. We purchased the unit to be used on a once-a-day basis for scanning small bundles of documentation. We quickly discovered that the unit was difficult to install. Once installed, the scanner functioned properly for about 2 weeks. After that time, the unit would not scan using the top feed feature. A warranty exchange was set up. This exchange took approximately 3 weeks and the shipping expenses were my responsibility. The replacement unit was a refurb, and did not have the most recent software version, which meant we could not scan as a .pdf. After going back and forward with customer service, they eventually agreed to send us the correct software. Again, this was not easily installed. The unit then operated for 3 or 4 days before failing yet again.
Customer service is not being responsive, and has actually been quite rude.