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KitchenAid KCMS1555RSS Stainless Steel 1200 Watts Microwave Oven

from $341.10 7 offers
Key Features
  • Microwave Type: Built-in
  • Cooking Power: 1200 Watts
  • Capacity: 1.5 cu. ft.
  • Convection Cook: Without Convection Cook
  • Power Levels: 10
See More Features
 
 
 
 
 
Smart Buy! Lowest price from a Trusted Store
Home Everything
$342.00
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Lowest Price!
AJ Madison
 
 
Featured Offer
US Appliance
 
$358.00
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Product Review

Poor Customer Service

by   alchemist55 ,   Feb 6, 2008

Pros:  While it worked - it worked well.

Cons:  The unit is not durable. Kitchenaid/Whirlpool service has been awful.

Overall Rating: 1/5 stars
 

Author's Review

We purchased this Kitchenaid Microwave as part of a complete kitchen renovation. The unit started malfunctioning after a year and 3 months in December '07. We initially called Kitchenaid customer service (customer experience center) in late December they referred us to A&E. A&E came out, diagnosed the problem, and ordered two parts - scheduled to arrive on 1/8 they called on 1/8 to say that the parts were backordered.

We called Kitchenaid on the 8th to expedite. After 5 calls to Kitchenaid (1/8, 1/29, 2/1, 2/4 and 2/6) we still don't have the one needed part despite being told - that they "have been overnighted to us" on each occasion. Kitchenaid now has a "parts specialist" working on it - A&E says that panel shows as backordered to 3/28 in their system!

Regardless of what happens - I'm replacing this unit with a GE Monogram.
 

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