Works great, but their customer service is horrible.

I purchased 4 Mini Ionic Pro units for my home. Within 1 week, 2 of the units quit working completely. The other 2 are still functioning, and I am thrilled with their performance. They even made a believer out of my sceptic fiance. I e-mailed the company's customer service unit and was cheerfully told to call an 800 number that would handle the exchange for me. However, when I contacted Ionic Pro about replacing the 2 defective units, I was given the run around for over an hour, told to call 3 different numbers (one of which was a fax machine), and then told I would have to pay 'shipping & handling' on the replacements. Which happened to be the exact same price I paid for them. I finally reached someone at the Corporate office, rather than an outsource "customer service" company. The woman was rude, refused to do anything without a receipt (which I had explained several times previously that I could not find due to a move.) She then told me that since they had stopped working within a week, I had every opportunity to contact them right then rather than waiting... I had 'waited' about 3 days to e-mail them. It took almost 10 days for them to return my e-mail. She then accused me of yelling at her (I have 5 teenagers, if I'm gonna yell, you're gonna know it!) And informed me that since both my fiance and I had worked retail for over 20 years, we should know more about warranties!?!?!?! All I wanted to do was exchange the obviously defective units for new ones. I'm still sitting here with 2 defective units (a 50% fail rate) and absolutely no help from Ionic Pro. So, they work great, if they work. If not, don't expect Ionic Pro to stand behind their products.