Worst Experience Ever

I closed on my condo on August 16th 2008. The condo "came with" a GE washer and dryer that the developer installed. On the day I moved in, I ran the washer one time. The machine starting making funny noises and then I smelled a burning rubber smell so I called the developer who scheduled an appointment on Aug 21st. The tech told my developer that the machine was likely overloaded (doubtful) and that a t-shirt was stuck in the exhaust. How a t-shirt can get sucked into the exhaust of a washing machine is beyond me. The tech said he needed two men to take the machine apart.

The developer, blaming this on me for overloading the machine, told me to call GE and reschedule, which I did for Sept 2nd. The same tech came out, by himself, and told me he needed two men for the job (which I had told GE when I made the appointment). He verbally told me he would come by on Wed Sept 10th at 7:30 am to fix it but I did not get a conf #

That Monday I got a call from GE confirming my appointment for Tue Sept 9th from 8 – 12 (which was a day early but I accepted). At 10:30 am on Tue I called GE and was told that they would be at least 1.5 hours late (1:30 pm). At this point I had to cancel and get to work. I had expected this appointment to start at 7:30 am. I called and canceled at 10:30 but for whatever reason their tech still showed up at 1:30 (a point that GE used to make it seem like my fault). My appointment was rescheduled for that Saturday Sept 13th but again I had no confirmation # and GE said they had no record. So I rescheduled AGAIN for today Tue Sept 16th 1-5 and asked that they call 1 hr in advance so I can leave work and meet the tech. The rep said this was okay and put it in the notes. I called to confirm at 3 pm and was told that the tech arrived and left already because I was not home. He did not call me. I was at work waiting for the call and could have left at anytime.

I have no idea of this washing machine works or not but I would not recommend any GE products based on the service I have recieved. Good luck for those of you that took the plunge.

This broke after one use. T-shirt supposedly got sucked into the exhaust and wrapped around the barrell of the machine. I have not seen the t-shirt (it's inside the machine) so I can't confirm but I have done plenty of loads of laundry in my life and it was not overloaded.