Premium price, zero quality

When I lifted the lid of my All Clad slow cooker with the black ceramic insert, I noticed discoloration on the bottom and found a crack that went all the way through to the bottom.  This would have been only the FIFTH use!  Only I have handled the unit and it has never left my kitchen.  Online research clearly showed a problem with these inserts cracking, and further suggested that complaints were being dismissed as users being dumb enough to use the ceramic inserts on the stovetop.  When I called All Clad, I was politely informed that there is no problem and that since my unit was 14 months old, I could purchase a new insert because warranty would no longer apply. Are they kidding??? 

Fool me once, All Clad...