iFitnessDirect.com

The purchase experience and pricing were excellent at iFitnessDirect. However, follow-up during shipping was confusing and difficult. I was emailed incorrect tracking info, and had to make several phone calls to straighten it out. Tracking info, once I finally obtained it, was incomplete and misleading (delivery occurred three days after the tracking info indicated). But we are very pleased with the bicycle

 I would shop here again

Everything was fine. However, it would be advantageous if iFitness Direct arranged collection of Cdn GST so a Canadian customer would not have to go to customs and pay it upon arrival. I did appreciate free shipping to Canada though.

 I would shop here again

Am a mother ordering for son and with no knowledge of what I'm purchasing. Am not comfortable working with computer orders but this was a satisfying experience. Had no problems whatsoever. Will not hesitate to use in future.

 I would shop here again

Item damaged during shipping - Evidence shipping box incorrectly lifted by fork lift. Merchant has been very responsive in working to have repair part sent. Slight mixup on curbside delivery, did not receive a call/email on delivery date. Overall I am happy with this merchant and would buy from again.

 I would shop here again

I was very happy with everything except the condition of the package. The product had a number of scratches, the package had almost come apart during shipment, and parts were scattered all over the inside of the box. If you like, I can provide photos, as I took many pictures as proof to my claims. It may be a problem with the manufacturer, not the seller. As functionality is more important than looks, the product works just fine. Let me know if you would like the digital pictures.

 I would shop here again

Great! Thanks!

 I would shop here again

I can only recommend them to everyone interested in fitness equipment!

 I would shop here again

I had purchased a dipping bar to be shipped to Canada, Onatrio Unfortunately, the shipping cost was too expensive to justify the order and, therefore, I chose to cancel the order. The employees of IFitnessDirect were kind enough to call me to inform me of the shipping cost before they sent it out. Thanks to them, I did not end up making a purchase that had a shipping cost that exceeded the price of they item by nearly 200%. I appreciate their consideration and effort. Thanks, Curtis Barksey

 I would shop here again

Equipment was all I expected and shipped timely.

 I would shop here again

no problems whatsoever

 I would shop here again

took more than 10 days fora simple item charged with shipping when it was posted as free.

 I would not shop here again

very pleased with my purchase

 I would shop here again

great

 I would shop here again

iFitnessDirect.com always promptly responded to my email inquiries regarding the status of my order. At the start of the year, Bodycraft was slow in getting orders out. A few plastic parts were damaged in the shipping. Bodycraft immediately sent the replacement parts -- I was very pleased with their quick response.

 I would shop here again

I did not receive an e-mail with tracking info. on either of the two items I purchased. When I placed the order, it did indicate I would receive these e-mails. Otherwise, happy with the customer service I received when trying to track the items, but required several e-mails to do so.

 I would shop here again

Product was delivered as expected. Minor complaint with delivery tracking information. the tracking number was emailed to me one day after delivery from Fed Ex.Would purchase again from IFitnessDirect.com as their price was by far the best. I am willing to overlook the small glitch with the tracking number.

 I would shop here again

There was a delay at the factory on the item I ordered. Andy handled it promptly for me, and I expect the item to arrive soon.

 I would shop here again

I will look to ifitnessdirect for future training needs. I have recomended them to my family and friends.

 I would shop here again

Excellent web site, great products and prices, courteous and timely communication with regard to ordering and delivering. A very good purchasing experience. I would recommend them to others without hesitation.

 I would shop here again

The shopping experience was fine. Searching products and ordering was simple, delivery was just fine. The product is a Christmas gift however so I have not opened any boxes as of yet to confirm that there is no damage, I do not expect any though.

 I would shop here again

A very good experience.

 I would shop here again

Inaccurate order filling, extremely slow shipping, have found other vendors to deal with in the future.

 I would not shop here again

You did not reimburse me the full amount on my charge card. WHY?

 I would not shop here again

The package was two weeks in getting to me through UPS. An email or phone call in regards to it being late or not in stock would have been sufficient. I lost two clients in waiting on this particular item. In the future when items are of demand and not in stock some type of alert needs to go out to consumers stating so. Having a consumer wait and not knowing what is taking place with an order is unacceptable.

 I would shop here again

Excellent...I would recommend to a friend.

 I would shop here again

Great service and communication. I'm very pleased.

 I would shop here again

easy to order from, helpful customer service. I will make future purchases from this vendor

 I would shop here again

the company sent me 3 body ball instead of 1 ball and the versaweight. I tried to call the customer service dept. several times and always got put on voice mail. no-one called me back. Finally I emailed them and got an email reply. Again they did not respond until I finally called again.

 I would shop here again

Found the website to be easy to use and with good information. Got a quality product at a fair price. Would definately use this merchant again.

 I would shop here again

Part of shipment came later than expected.

 I would shop here again

iFitness contacted me immediately on purchase with a thank you and information regarding the shipment of a heavy item. They were personable and pleasant in all contacts. The shipping company was professional and convenient in delivery of the oversized item. iFitness is an excellent company offering quality products for competitive prices. I am completely satisfied with the service and product.

 I would shop here again

very good people to deal with.They always return phone calls and are very informative.

 I would shop here again

great

 I would shop here again

will use again

 I would shop here again

Excellent communication through ordering & shipping. Excellent tracking. Great price and great product. Very Satisfied!

 I would shop here again

It was fine, nothing special

 I would shop here again

Just seems it takes a while for the product to arrive. The merchant does state it takes 7 to 10 days to process.

 I would shop here again

The iFitnessDirect.com store indicated the product was in stock and "ships immediately". Neither was true. The product was to be drop shipped from a wholesaler, who was out of stock. iFitnessDirect.com had my correct contact info but didn't bother to contact me and let me know my "ships immediately" item was not going to ship. Instead I used their "live person" chat to check the order status a few days later since I'd not received a tracking number. I was told the item was out of stock but expected in a few days. I called back a week later, and the item was still not in stock, so I requested a refund and cancelled. They cancelled gracefully. If they had contacted me immediately to tell me the item was out of stock, they would have received a "Good", because their customer service once contacted (Live Person only, couldn't get though on the phone) was great. But failing to notify me of status definitely counts as "poor". They have no online order status either, just a static page showing the order details.

 I would not shop here again

Very good at answering questions by phone and email promptly. Good at describing the shipping details in simple terms. Great prices.

 I would shop here again

customer service to correct initial mis-shipment was excellent.

 I would shop here again