WolfCamera.com

I ordered a digital camera and a number of accessories through WolfCamera.com website. I paid roughly $20 for 1-2 day shipping. After declining an extended warranty on the website, and three OTHER annoying pop-up offers, I was finally able to finalize   Read full review...

 I would not shop here again

I thoroughly researched the product at other on line sites, compared the total cost(including tax and shipping),made the purchase easily on line, received the product in TWO DAYS ... no problems. Wolf has a really good on line store and they deliver as promised. Also, all like items were neatly listed and easy to check. The only problem I had was that I had decided to make the purchase on the phone and the dimwit I was talking to could barely speak English and could not complete the sale by answering questions.He had NO ANSWERS and knew NOTHING about photography. I ended up ordering on line and answering my questions by calling Canon's customer service. If I could have bought it direct from Canon, I would have, in light of that fact that Wolf's customer service rep. didn't have a CLUE!!!!! I aired that complaint with the customer service rep at Canon and they were not happy because it could have lost them a sale as well. I would probably use Wolf again unless I needed personal assistance with a product. WHen I call for help I want to talk to a knowledgeable professional.

 I would shop here again

tracking program did not work, otherwise no comlaints

 I would shop here again

I'd stay away from Wolf Camera as if they were the plague! They accept your credit card, don't ship the order (I ordered on July 1st,2005 and haven't received my camera yet), refuse to refund and their customer service is the pits. Once they have your money - your finished!

 I would not shop here again

Easy to use. Excellent safeguards for credit card purchases.

 I would shop here again

I was told by customer service that my item qualified for price matching by someone on the phone. Later when I called back to get the details of where to mail my request I was told by someone else it no longer qualified. Their call center is in India, you will never get to speak with anyone actually in the U.S. If you must buy from Wolf, go to one of their stores. I will never shop at this place again, they cheated me out of over $75.

 I would not shop here again

good experience once I found the product. had to call to get the product number for website to order.

 I would shop here again

Surprisingly smooth, despite having to call in and confirm the purchase on my credit card. I assume this was because of the high dollar value of the order. Shipping occured on the first available day (ordered over the weekend) and UPS delivered on the money. Rebates for the deal I received are kind of a hassle and were somewhat difficult to figure out despite years of sending these types of things in to receive my money back. It was as if they were trying to cause you to make a mistake so that they could reject the rebate. The web site was easily navigable and fairly clear. No real complaints other than the usual hassle over rebates and filling out the forms. I only wish I could get the same deals at the local store where I can touch and feel the items in question. Ordering without taxes online is a real plus and pushed me into making the order over the internet. Overall, a reasonably good experience from a company I had previously overlooked as having competitive pricing.

 I would shop here again

Excellent store to deal with, prducts arrived well packed and as ordered

 I would shop here again

Very good company, good service, good price good customer responce.

 I would shop here again

I decided to shop at WolfCamera.com because of the incredible selection. I also liked (and bought) the package deals. I will be shopping here again.

 I would shop here again

Very good.Received camera on time and in perfect condition. I would recomend and will use in the future.

 I would shop here again

I had a little trouble locating the product that I purchased on the web page, but once I located it, the on-line purchase experience was very easy and the product was recieved at my home within two days.

 I would shop here again

Excellent experience. Will use for my photo needs.

 I would shop here again

ordered on line no phone call or mail-in form needed.

 I would shop here again

The only reason that I rated the delivery of my item "almost on-time" was because the shipping company fouled up the delivery and this resulted in an additional day for the delivery. The shipping company was UPS. I rated "good" for the phone call that I had to make to complete the transaction because the agent I spoke with wasn't very friendly nor did he leave me with the feeling that he particularly cared about the sale.

 I would shop here again

The status of my order was "ship when received from manufacturer". After two weeks of waiting I found the same item at another camera shop 'in stock'. I simply ordered from them and Wolf was more than gracious to cancel my order with them. I have no problems with Wolf, I just needed the item sooner than they could get it to me.

 I would shop here again

good information comparing camera models.quick service

 I would shop here again

It was very easy to find what I wanted & I received my order very promptly. I will shop there again for my camera needs. This is a great site! Absolutely no problems to report! Thanks!

 I would shop here again

Order processed quickly (after phone confirmation -- toll free at least! -- friendly service person too) and shipped quickly (under 5 days total from order to receipt). As a side note: All of the camera shops I have used recently (at least for large ? purchases) seem to hold the order until they get a confirmation phone call. Why is this ? They have my credit card, so seems like I should not need to call in as well ? Not a big deal, but should be stated in the order instructions so one does not wait and then get an e-mail stating that I needed to contact them -- in some cases they say something is wrong w/my credit card, even though not, just wanting some confirmation !

 I would shop here again

The website was very easy to navigate compared to other "discount" sites. These discount sites did not offer the low prices I found at Wolf. The Wolf name is also very reputable, so I had peace of mind knowing that I wouldn't get ripped off. I recieved my order very fast, and I am very pleased. I would reccomend that everyone shop here.

 I would shop here again

I have enjoyed doing business at Wolf Camera. The sales people are very knowledgeable, friendly and helpful.

 I would shop here again

Double charged on my credit card, hard to get through to customer service, english speakers would be a big plus,had to e-mail you to get info on rebate, initial response was that I was not elegable untill I e-mailed copy of order form, you should of had and offered that information. and last but not least, it would be easier to get to talk to the Pope than to your accounting department.. Product quality 10, price 10, shipping 10, customer service...YOU BLOW.... Sorry guys you asked...it goes further, I will probably suggest to others to avoid using your service. Dan Schermerhorn

 I would not shop here again

Reliable. Great customer service, available 24 hr/d.

 I would shop here again

There was a large selection and it was easy to find details explaining each camera, along with many very clear photos. I received a free tripod, carrying case, and docking station along with the cameras. There was no tax and shipping either. I needed to contact them once asking not to send a duplicate docking station since I didn't want one for each camera and they responded very quickly and followed my request. Everything was much cheaper than a store and I won't hesitate to use them again!

 I would shop here again

A great help, full of knowledgeable employees and quick to solve and problems I've had (user errors). These guys know their customer service. I would trade even B&H for a Ritz camera. My overall satisfaction is an 11 out of ten. i would definitely use them any time I have a camera purchase.

 I would shop here again

I was very pleased with the service and delivery of the products I received. I found it a valuable savings with my purchase being tax free and no costforshipping.

 I would shop here again

Product arrived within 5 days.I was very pleased in the speed in which it was shipped. Conformation was sent as soon as shipped and recieved as stated. Thank you

 I would shop here again

Customer Service was totally unacceptable - some of the extra accessories were not shipped - and they offered to let me BUY them - rather than forwarding them on to me.

 I would not shop here again

wONDERFUL, EASY TO USE WEB-SITE. iWILL DEFINITELY USHOP WITH YOU AGAIN . tHANKS FOR YOUR SERVICE.

 I would shop here again

good experience .. will shop again ...................

 I would shop here again

Received a good value and order received in a timely fashion

 I would shop here again

I am going to buy the same product again, for my daughter

 I would shop here again

my order was turned down because my files were in TIFF format. apparently only JPEG format is acceptable. what kind of a professional would insist on JPEG?! clearly they don't care about the quality of your prints.

 I would not shop here again

I have made two purchases in the last couple weeks and this merchant is great. Not only do the offer good prices, but also no tax and no shipping charges. They send out detailed email confirmations of orders and have a feature on their site allowing you to track shipping status. When I got my shipment, it was well packed and was exactly what I ordered. I plan on continuing to shop with this merchant.

 I would shop here again

I purchased the NIKON One Touch Zoom 90 online from Wolf Camera. It seemed to be refurbished, though they sold it as new. It has never operated properly. It "ate" my film in the beginning, then wouldn't rewind. After sending it back twice for repair, the display would indicate that it had rewound, then when you open the back the film was still right there...now EXPOSED.
Wolf's guarantee is only 30 days. (They have an outside vender do the repair.)
The delivery was several days late & the customer service was poor.
My suggestion? DO NOT BUY FROM WOLF CAMERA. Read the fine print. After 30 days, you're on your own.



 I would not shop here again

Have been a fan of Wolf camera ever since using their local store on the Upper West Side in Manhattan. The sold me my Nikon N80 35mm camera set years ago and it was the best camera I have ever owned. They were great about educating me and were not   Read full review...

 I would shop here again

I have bought a dcr trv530 with the Expanded Service Policy from Wolf Camera. I turned in my camera for a repair on Jan 24th 04, on 14th feb they told me that this camera cannot be repaired and since this is a discontinued item, they will give me a giftcard for the amount that is written on my ESP document. Since then it has been 8+ weeks but I have not received it. On top, the local store who took my camera in do not return my calls, and when I go there, there response is we cannot do anything, this is with Corporate. So its more then 10 weeks since I first turned in my camera. The sales person there was not friendly at all. To me it looks like that these ESPs are waste of money and time.
This was at Store no 1272 in Cary North Carolina.

 I would not shop here again

I bought a Minolta digital camera from one of the local wolf stores.The sales person was very friendly during our first visit.But the next day once we bought the camera his attitude changed.He also sold us a battery charger for 30$ saying that the camera did not come with one-on the contrary the camera had a charger of its own.
2 months later, we started facing problems with the camera and unfortunately we lost the store receipt.The camera is still under warranty and till today we have visited their stores 4 times, for them to track the receipt-yet to receive one.Very bad experience.
Bad product,Bad customer service.

 I would not shop here again

Wolf Camera is now owned by Ritz. The Wolf salesmen at the stores that I stopped at in the Chicago area regularly badmouthed Ritz. They said that Quanteray (Ritz's generic supplier)was Sigma's (Wolf's generic supplier)low end. When the Wolf salesmen are on commission, they sell what is good for them, not the customer. The selling price is not idicative of how much they make. A high priced Nikon SLR may not earn them as much money as a low priced Minolta point and shoot. Buyer beware. They also badmouthed Canon to me, saying that it was the most repaired brand that they carried. They love to push Sigma, Minolta, and Fuji.$$$ Not a bad place to buy if you know anything ahead of time...just do not trust them.

 I would not shop here again