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ABSOLUTELY HORRIBLE!!!
by mrs_vw, May 29, 2009
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Once a premiere company, Wayside Gardens have been bought out by Park Seed and ever since then, have "gone to seed". Their product has become less than exemplary; their prices have always been high, but it was ok when one could order large,
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Absolutely horrible!!!!!!
by jj2008, January 3, 2008
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If you like paying a lot of money for dead plants or plants you never receive, and then spending months talking to rude customer service people to finally get a store credit (which does not include the shipping you paid), this is the company for you.
It also takes forever to get your order even if you pay extra for 2 day shipping, and only count on getting about 2/3's of your order at all. An order of 10 plants comes in 1 or 2 at a time over a several month period. They only guarantee their plants of 6 weeks too. If you call after that, your out of luck. |
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I paid extra for 2-day delivery. Eight days after I ordered I rec'd an email saying the orange flowering bulbs I ordered were not in stock, and they would send yellow instead. I emailed immediately to cancel the order, but was told that it was too late
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Save your receipts
by krause123, July 4, 2007
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I ordered about a dozen different plants from Wayside in 2003 and 2004, because despite their extremely high prices they had a good reputation. As of 2007 I have 2 that are alive and that I'm happy with. A couple died outright, like my Daphne. That was easily replaced under the guarantee, but the second Daphne was also basically DOA. They were perfectly willing to sell unhealthy plants--after all, not every customer is going to call to collect on the guarantee. Other non-stellar plants: the supposedly purple sawgrass that was as green as the average lawn. When called about it, I was assured that it would turn purple 'when it matures.' Needless to say, it has not 'matured' yet, several years later. Then there's the Philadelphus that doesn't flower. Others were dead after 2 years. Well, I didn't save my receipts that long, so I'm stuck. I've ordered plants from several other mailorder nurseries, and for those I didn't even worry about the guarantee, because the plants lived, flowered, and were the right color. With Wayside you'd better be prepared to be constantly using the guarantee.
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Poor Order Fulfillment
by stsimone, May 8, 2007
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I placed an order for 4 different items in January and 3 of those were sold out from under me. How early do you have to order from this company in order to receive a complete shipment? I will not recommend them to anyone. I agree with the other review that it's unethical for them to charge my credit card in January only to find in May that I won't be getting my order!
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Don't get in a hurry and don't bother paying for 2 day delivery
by greg_dance, April 28, 2007
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If you aren't rushed and don't care when the plants arrive you might want to consider them. They have lots of very unique plants you can't find anywhere else, but their shipping is LOUSY! Yes, spring time is busy for planting, but that is no secret
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I ordered a Daphne online from Wayside Gardens on June 8, expecting it to arrive for my mother's birthday on June 19. On the 18th I learned from Wayside's Ship Status page that it had not yet shipped. I emailed them requesting a resolution and still
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Great customer service, fast shipping, great selection
by marycam1, February 5, 2005
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I love their catalog and selection of plants, particularly the hard to find or unusual perennials. I ordered five plants from this company and one arrived DOA. I sent an email and they immediately replaced it no questions asked! I would do business with this company again in a heartbeat!!! They shipped very quickly and got the order right. The information packet that comes with the plants that tells you how to plant them is great for a first timer!
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Last year I ordered two perennial dwarf crepe myrtles to be planted in containers. At the end of fall I put them in my garage to winter over, but for some reason they didn't bloom this spring. They were both deader than a hammer. So I contacted their
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Showing 1 - 9 of 9 |
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