VitaCost.com

I called 2 weeks after I ordered and they hadn't sent it yet! I cancelled the order, and got the items elsewhere. Two weeks later, I got an e-mail notice saying the order had shipped and they charged my PayPal, which came out of my checking account. I hadn't allowed for that when I paid bills that month, so I could easily have bounced a check. Got the runaround from customer service and was so stressed, I cried. They said they couldn't give me a refund until they got the package back. I refused the package and they issued the refund finally, but it took another 2 weeks to show up in my account. Another week later, they charged me for some mousepad that was allegedly on backorder, but wasn't even on the original order. I've lost a lot of time and have been really upset. I usually wouldn't even write a review, but I want people to be spared my horrible experience.

 I would not shop here again

This will have to be a mixed review.  First, the good news.I placed my order of 7 items on Saturday 11/28/09, and all but 1 item arrived at my door 5 days later (today) on 12/3/09.  Each item was at least 50% cheaper than what I had   Read full review...

 I would shop here again

Ordering from Vitacost is hardly worth the few dollars saved.  You will find that many of the ordered items will be placed on backorder even when the site indicates the item will be shipped within 24 hours. The order will not be shipped if an item is on backorder and it may take weeks to finally receive an order. If you call to speak with a Vitacost representative, expect a lengthy wait.  I am going to try other sites and hope for better customer service.

 I would not shop here again

Vitacost gave my credit card number to Shopping Essentials. Shopping Essentials refuses to refund the money they basically stole from me. I consider myself savvy on the computer and I would never have signed on for any "discount deals" for shopping. And,   Read full review...

 I would not shop here again

   Nurse Practitioner recommended I try Horse Chestnut to help veins in left leg. Read what I could find on product & ordered 2, 180 ct bottles from Vitacost. Shipped & arrived in timely fashion, but after taking product 3 days, I started bleeding internally. Had to dig deep to find product was not recommended for those with Ulcerative Colitis (no warning on bottle). I emailed for return authorization number after 20 days (30 day return policy) & got no response. Vitacost says they respond in 24 hours....guess not! Tried again a week later, again NO RESPONSE! Vitacost must figure if they can get by the 30 day return policy, they got your money & you have nothing! NEVER AGAIN......I'll just pay a little more at the store in the Mall

 I would not shop here again

A few years ago after taking this Health & Fitness course at my college I got insanely into nutrition and exercise and supplements--so much so that my girlfriend was (and still is) driven bonkers by my constant nagging for her to take her vitamins   Read full review...

 I would shop here again

Beware!  I placed an order on 10/28/09 and paid for expedited shipping.  On 11/2, the order had not shipped, so I sent out an e-mail asking about the status.  When no one responded to that e-mail after a day, I called and cancelled my order.  Sent another e-mail confirming that my order was cancelled.  Nonetheless, a week later, my order SHIPPED.  When I called they said they had no record of my call nor had anyone ever gone into my order (shame on you - it's on my cell phone record so I can prove I called).  They reversed the shipment, but I cannot get them to process the refund.  A supervisor was supposed to call me back and hasn't.  Now I can't get through because their phone number is no longer working.  Going to have to dispute this charge with my bank now.  This is a COMPLETELY UNETHICAL COMPANY.

 I would not shop here again

Very good prices--but very, very slow shipping as a rule and bad customer service. I ordered something on 9/11/09 and it still hasn't shipped (11/9). I emailed a couple of times and called a couple of times. No response to emails. After getting through on the phone (with 15 minutes on hold in one case), one customer service rep told me they had inventory problems and couldn't check my order. He also told me he didn't have a pen and paper to write down the order number and check for me. Finally after a couple of days I reached someone who told me the order had been cancelled automatically after 30 days. No one told me that, no email, nothing. Their website showed the order still as open and about to ship. How can I assume that I will get what I order if their website is wrong and you can't talk to anyone? They have a large selection of items that are out of stock.  I am reluctant to order from them again.

 I would not shop here again

I have shopped here at least twice a year for at least 3 or 4 years and always have had excellent service!!  When I do have to call customer service with an issue(which is not very often) it is always resolved by replacement of a product w/o question or in another timely and kindly fashion. They have a great selection of products(and add more every year) at great prices! I am truly pleased with the quick and inexpensive delivery and have never had anything happen that made me not want to shop there again.  I am baffled by some of the comments made about this co.!  They have a lifelong customer in me!!

 I would shop here again

Awful service.  Poor customer service.  Will not not return as a customer. 
Please use another other shopping site that treats customers with courtesy. 
Avoid Vitacost if you don't want to be frustrated as a customer. 

 I would not shop here again

When I ordered I was told my order would ship same day if order was placed by 2pm. I placed my order at 7am. Later that night I called to see why order was not shipped, I was told three different things by same person....Back ordered, not shipped, and finally they were doing inventory. I was told it would ship 4 days later. I then asked why my card was charged, since I was told my card would be charged only when the order was shipped. I was told the card wasn't really charged, there was just a hold put on the money. News flash...if I can't spend my money the card has been charged.Call it what you may. Still waiting for shipping info....hope it comes soon since I ordered from this company because of false promises.

 I would not shop here again

These people are criminals.  They took part in a scam to apply recurring charges to my credit card.  They are criminals and they ought to be locked up.  Do not give them your credit card number or your business.

 I would not shop here again

"Over the last year Vitacost has really slid down hill. I order lots of heavy items and they usually arrive without a whit of packing..smashed and leaking bottles..soaked and unusable products. The WORST thing, however, is that they have double and even triple billed my bank card on four separate occasions since January-all separate charges for the same order. I have to call my bank and have the extra charges removed. I love their products and prices, but I have decided NOT to do business with them again and urge others not to as well. It is not worth the aggravation, the "will they double charge me or won't they?" worry, the time spent calling my CC company to remove the extra charges (I wonder if they do this on purpose, thinking some people don't even examine their statements). I will pay extra to shop with companies that don't behave in such a sleazy manner.

 I would not shop here again

I decided to write this because I have NEVER had a bad experience with Vitacost, and I think their pricing and inventory are well worth your time. Some tips to remember are:1. NEVER click on the free shipping offer at checkout. Get in, place your   Read full review...

 I would shop here again

The best advice I have is - Buyer Beware.  I had been a loyal Vitacost customer taking a variety of their supplements and herbs.  At my last physical, I had some unusual blood work results and after investigating, my doctor had my supplments   Read full review...

 I would not shop here again

I'd used this company many times over the last couple years without complaint, until they signed me up for an online savings program without my knowledge called SavingsAce.  I only knew because of the $19.95 charges going through my bank acct each month.  I never use savings programs so knew I didn't "forget" I signed up.  After a brief online search of SavingsAce it seems this company has a lot of complaints for charging people without their knowledge, so I imagine they've made it too easy to sign up for their services with something as easy as a slip of the clicker!  On Vitacost the only thing I did differently that time, if I recall correctly, is I checked out their offer to make my order a "recurring" order (so I could read the terms), then I backed out and changed it to just a one-time order instead, as usual.  I have a feeling that click right there did me in.

 I would not shop here again

"Vitacost is NOT responsible for heat-related problems with orders."That's really bad news from a company located in the desert city of Las Vegas, that deals with highly perishable vitamins, herbs and oils! (I didn't find this statement   Read full review...

 I would not shop here again

I have been shopping Vitacost.com for at least a couple of years & wish I had found it earlier in my life. I've purchased so many, many products from the local health food stores over the last 30 years & paid retail prices. When I think of all   Read full review...

 I would shop here again

I have placed at least 5 orders with Vitacost and had a problem with three of the orders.  Their customer cervice department is very rude and unhelpful.  They used to be a good company but must be under new management.  The prices are very good, but don't look for help with any changes or problems with your orders.  It is very discouraging. I spend over one hundred dollars per order yet am treated disrespectfully.  I am looking for another site to spend my money

 I would not shop here again

I shopped there via the internet and that went well, the products were delivered fine.  Then about a month later a $19.95 bill shows up on my credit card for MVQ*SHOPESSPLUS 877-442-5774 US.  Supposedly I signed up to take a survey when I ordered the merchandise and without my permission, this sleezy company starts billing me monthly for my "membership".  I called MVQ and they took the charges off.  Then I called the vitacost company and complained that they would allow such a dishonest company to use their ordering process to take credit card number to be used in such a way.  The vitacost company was not responsive to the complaint.  I asked for a supervisor or a person that was a decision maker and was told there was nobody I could talk to.  I searched the website for an address to write a complain, there was none.  I would never trust my credit card with such a company again.  Watch you statements if you have done business with them.

 I would not shop here again

Couldn't agree more.  I've been ordering vitamins online for years and never have I had a problem until Vitacost.  I paid for 3-5 day UPS shipping so I could get my stuff before I went on vacation, but company is so into bait-and-switch that   Read full review...

 I would not shop here again

I first ordered from Vitacost two weeks ago, without issue. Their prices were fantastic as was the flat shipping rate, and I received my order in a timely fashion. I decided that, because my first order went well, I would order again.As I   Read full review...

 I would shop here again

Until 2 years ago, this was a well-run company.  Now there are all kinds of problems with their ordering procedures, and customer service.  These problems can result in missing and very delayed items.  There are other, much better, online   Read full review...

 I would not shop here again

I purchased an order 1 week ago, at which point, I was told everything was in stock and would ship within 24 hours.  I paid extra for quick shipping. The next day, I received an email stating 3 items were on hold and they wouldn't ship anything until the order was complete. I called and modified my order to be shipped out the next day. It again was not shipped out. Called again and was told it would be shipped out on Friday. Today is Monday, and now I am being told it cannot be shipped out until tomorrow, at which point, I will not recieve it in time. I am forced to cancel my order and am stuck between a rock and a hard spot. I am very, very dissatisfied with the service and support at vitacost. I would rate it 0.1/10

 I would not shop here again

Vitacost.com states that they ship their products within 24 hour. It took them 5 business days to ship mine. Each time I called their customer service department, they had promised me that the shipment is going out that day. Next day I would found out it   Read full review...

 I would not shop here again

Had no real problems. Two back-ordered items caused my shipping to be delayed 3-4 days. I was notified the very next day, so I cancelled them to get my order out faster. It definitely wasn't 24 hour shipping. I was told about the delay on a Tuesday, but the order didn't leave the warehouse until the following Friday afternoon. When shipped, order arrived Tuesday, UPS. Customer service was adequate, but slow to respond. The notification e-mails were a little unclear; some things showed as "not shipped" were actually in my box. One box didn't have any packing material and two did. Everything traveled pretty well, my "Popchips" seems to be a liitle flat, but I expect that because there really is nothing you can do to prevent really delicate chips from crumbling a little.
After reading some online reviews, I was very skeptical about Vitacost, but everything was basically fine and I will probably reorder. They have a great selection of natural foods.  They just need to get a more updated system in place.

 I would shop here again

I placed three orders with this company, with problems on two of them. First order, no problem. Second order, I got one-third of what I ordered but was charged full shipping. I would not have ordered if I had known in advance. Customer service   Read full review...

 I would not shop here again

STAY AWAY FROM THIS STORE, I PURCHASED AN ITEM FROM VITACOST.COM, IT TOOK FOREVER TO ARRIVE, CUSTOMER SERVICE IS HORRIBLE, BUT THE WORST IS I GOT AN UNAUTHORIZED CHARGE ON MY CREDIT CARD FROM ANOTHER COMPANY FROM SOME FREE TRIAL, A WINDOW I CLICKED ON WHEN A REBATE OFFER WAS PRESENTED...I WAS CHARGED AND HAD TO CALL THAT COMPANY, "SHOPPING ESSENTIALS" IS THE COMPANY AND HAVE THAT CHARGED REMOVED...VITACOST IS A TERRIBLE COMPANY, SO WATCH OUT THEY SHARE YOUR PERSONAL INFORMATION AND CREDIT CARD INFORMATION WITH OTHER COMPANIES. PLEASE BUY FROM SOMEWHERE ELSE, NOT WORTH THE HASSLE.

 I would not shop here again

Excellent communication from site and representatives thereof. Speedy and verifiable shipping. Reasonable shipping (flat fee). Competitive prices on their products too. Notified me quickly that an item was out-of-stock and explained when it would be ordered, shipped and that there was no additional shipping fee for the delay. Reputable company!

 I would shop here again

My purchase and customer service experience was flawless. Price was the best, customer service rep was extremely helpful and friendly,and product was delivered quickly. I will be using Vitacost again in the future.

 I would shop here again

Vitacost is a fantastic company! The selection & prices can't be beat! Also, I enjoy & appreciate the daily emails with educational information & specials. I've also told other people about Vitacost and they have ordered supplements. I will continue to shop there on a regular basis.

 I would shop here again

Hard to believe. An American Company that actually does something right and actually has excellent employees. This could be the start of something big.

 I would shop here again

Vitacost is a questionable business. They sell brand-name vitamins at a discount. That's fine. The problem is the NSI supplements. These are made for Vitacost in China by factories that are not held accountable to the FDA or GMP (Good Manufacturing Practices). Then add a recurrent charge scam. When I found this out I dumped all my NSI vitamins in the trash. I didn't want to get a supplement that might not even contain the vitamin I was paying for or, worse, risk being poisoned by some contaminant due to a sloppy industrial process.
I e-mailed and called NSI several times, but they never responded to my questions about quality control.  To me, this is cause for concern.  Compare that to other companies with which I have dealt: I've called and talked to the people in charge of formulating the products at Pure Encapsulations, ProCaps, Innate Response, and others.  
You get what you pay for.  Honestly, for any product that is sold at a deep discount, lacks quality control documentation, has no customer service of which to speak, with negative precedents set (e.g., Chinese food products contaminated with industrial toxins), would YOU put that in YOUR body?
Seriously.

 I would not shop here again

Great selection, ok prices, easy website, and lots of resources, an improvement needs to be done on the processing side, a little sluggish, 24 hours on more for the order to go through!

 I would shop here again

I am very pleased with the overall service and delivery and I recommended your site to quite a few people. I am so pleased with the availability of my favorite products and I will continue to be a customer. Very friendly customer service department, very informative.

 I would shop here again

Great products, great service and fast cheap shipping. Can't wait to order again and will do so very soon. I have been ordering for a long time, and I have always been 100% satisfied, and they have always exceeded my expecations.

 I would shop here again

My first and only experience with this store was horrible. It took them 4 days to ship out my order (it stated my product would ship within 24 hours on the site) and I still think that the only reason they even shipped my order out was because I emailed their customer service online and told them I was going to cancel my order if they didn't give me some sort of feedback about the status of my order. In response to that email, they sent a shipping notice that stayed on "billing info received" on the UPS tracking site for 2 days. I received my package today and it was battered all to heck. The product packaging looked like it had been thrown into the package, but the product itself was fine (thank goodness for safety seals). I will not order from this company again. Drugstore.com, here I come!

 I would not shop here again

I had same experience , after placing order I clicked on the coupon, next think I know shopping essentials have my card number . I didn't even pay too much attention when ordering since I am NATURAL NEWS reader, web side I trust , where Mike Adams recommends vitacost . Be careful , don't do business with them , it cost me so much hassle , I had to get anew card , dispute the charges , it is not worth it .

 I would not shop here again

I have been ordering with Vitacost for over 5 years and have been very pleased with their service and prices. Shipping was always very fast, even out to Hawaii and Alaska. (I have never waited more then 5 days) I have to agree with the latest posts   Read full review...

 I would not shop here again

Customer Service is horrible.  I notified them to cancel my order due to a back-ordered item.  Three days later, they sent it out anyway.  Once I received it, I contacted Customer Service to request a return address label, and was told that I was responsible for the return cost.  The rep didn't even pretend to be concerned that Vitacost has permanently lost me as a customer. 

 I would not shop here again