Vanns.com

Vann's is a #1 company for product knowledge, customer service, very friendly employees, email contacts with all the information a customer would expect, totally professional in that the procedure was a simple 1-2-3, basically.  There were no   Read full review...

 I would shop here again

I ordered a Sony sound bar with subwoofer.  As soon as my credit card was approved, I was notified regarding the schedule for delivery.  The Federal Express tracking number made it easy to keep up with my order.  I knew exactly when it would be delivered.  Delivery was on time and in good shape. 

I also ordered a cable that I subsequently returned.  That too, was made easy with Vanns' Return Merchandise Authorization number.

I had a good experience and I would recommend them.

 I would shop here again

After looking on line and locally, I decided to order a cd changer from vanns.com. I placed the order December 29 2008. I recieved the order on January 5 2009. Not bad considering New years day and a weekend. The product was shipped without mistake and I recieved what I had ordered undamaged. Their fraud department is A-1, they hold the order until you call to confirm it if there is anything suspicous, such as if you ship it to a different address than on your credit card like work address vs. home address. This may seem simple but there are many companies that will just ship if card is approved.I have no complaints with Vanns and will use them again without hesitation should the need arise.

 I would shop here again

My first experience with Vanns has been a nightmare so far. And I am not happy. Not because of Vanns but because of Yellow Freight. Vanns has been great, and right about everything. Yellow however has really dropped the ball and I am gettin pretty upset.   Read full review...

 I would shop here again

I recently became a first time customer of Vanns. I was a bit concerned about ordering an expensive HDTV from an on-line site. But Vanns got great reviews from their customers and they are an authorized dealer so I took the plunge. My experience has been   Read full review...

 I would shop here again

Welll this is my first time ordering from them but  I think they work kind of fast to approve my order and get it out I know it is impossible but I am hoping to get my package beofre the holidayI would be so greateful if it did and I am going to order more items I am looking for a reasonable price on a laptoop computernext on my list and to all in the shipping dept thanks and have a nice  and safe New Year too. Sincerely yours.Rose Campbell This is my first time I have been to this site and hope you keep me informed of all your specials that you have going on from time to time casuse I am on line looking for specialseach and everyday. Especially a laptop that is what I relly need and been wanting a long time too give me a details on specials on your laptops .

 I would shop here again

Vanns is, as usual one of the best places to find what electronics you are looking for. 9 times out of 10 Vanns has the lowest price around for what I want. The free ground shipping is always faster than I expect too. They have a lot of top of the line   Read full review...

 I would shop here again

My wife wanted an LCD TV we could put on the wall in our bedroom for Christmas. So for a good price, combined with a Harmony remote, I bought a Panasonic TC-32LX85 from Vann’s. I did a lot of homework; checking prices from local retailers,   Read full review...

 I would shop here again

This was my second order from Vann's.  The prices are good, the service is excellent, and the shipping was exactly as requested.  First Class service

 I would shop here again

Ordered 50" plasma t.v. online.  Shipped promptly at no charge.  Received helpful/useful emails from Vann's.com relating to shipping details and what to do when arrives.  Box arrived in good condition and promptly.  Customer service was excellent.  Very satisfied.  Would highly recommend.

 I would shop here again

I just bought a Samsung TV from Vanns. The Website was painless, informative, and error free.  I talked to customer service once, they were friendly, helpful and the whole transaction was effortless.  The first words out of thier mouth were   Read full review...

 I would shop here again

Excellent company.  I first chose Vans because they had the best price on the product I was looking for.  I ended up ordering the product from them over the phone.  In total I spoke to 3 customer service reps.  Each of them was polite friendly and helpful.  They were eager to answer my questions an to make sure I was satisfied.  The product arrived right on the day that I was told it would.  My only disappointment throughout the entire transaction was that FedEx could not provide a delivery window.  However this seems less of an issue with Vanns and more a problem with FedEx.

 I would shop here again

We ordered our Samsung projection TV from Vann’s on the morning of December 5th along with a power strip and cables. By early afternoon, we had email confirmations of the order and UPS tracking information for the power strip and cables. The estimated delivery date was December 11th.

First thing Monday morning, we received an email with Yellow Freight tracking information for the TV. Estimated delivery date was December 15th. I checked the tracking with Yellow Freight and discovered that the TV was already in our hometown. Following the instructions in the email from Vann’s, I called Yellow and set up delivery for Tuesday December 8th.

The power strip and cables arrived Thursday December 11th. It was a good thing that Vann’s packed the merchandise well. UPS tried to destroy the package. Overall, Vann’s and Yellow provided amazing service in the middle of the Christmas shipping season. We will definitely return to Vann’s when we need electronics.

 I would shop here again

Horrible. I purchased a tv, wait a week and find out that I have to set up an appointment for my tv to be deliveried. I was too excited, So I drove up 45 min. to pick it up. Unpacked it when I got home and found two huge scratches on the tv screen. So I called for a replacement, the picked mine up. I had to wait for them to recieve my damaged one. Then they sent it out. It has been over 2weeks since they picked my tv up. I am still waiting for my tv. They need to change there shipping company, it is horrible I will never do business with them again. I will never buy something that big online again.

 I would not shop here again

After having a frustrating experience with Best Buy online, I returned the 73" Mitsubishi DLP TV to them which was defective from the time it arrived.  I shopped around the internet and kept seeing the prices at Vann's.  I researched the website and read many reviews before deciding to make my purchase with them.  I called them and spoke to their reps and they were very helpful.  I went ahead and made my purchase of a 72" Samsung DLP TV and an Onkyo Home Theater receiver.  I ordered both on 11/30/08 and received both items by Fed Ex on 12/04/08 as promised.  This was a very satisfying experience end to end and both items arrived undamaged and in working order.  I will definitely order from them again in the future.

 I would shop here again

Was shopping around for Sony receiver and two Sony Blue Ray players.  Searched the Web and have been seeing their site for some time now.  I am having problems with another online retailer that begins with "6".  I decided to try them   Read full review...

 I would shop here again

The samsung 61 inch DLP was as described.  I call customer service once to check on delivery and they were very helpful. The TV arrived as expected and I was very satisfied with the delivery and with every part of the transaction with Vanns.  I would not hesitate to do business with them again.

 I would shop here again

As a multiple time repeat customer, it's a pleasure to know I will always be doing business with a company that handles quality merchandise, at excellent prices, fast delivery, no sales tax, and extremely important,.... a real live, pleasant, helpful person will answer the phone every time; not a machine. My call truly IS important to you. In the unlikely event of a problem, I know it will be resolved to my satisfaction. I reccomend Vanns to everyone. 

 I would shop here again

I am very impressed with the effieciency and accuracy of this company. i ordered two Mirage omnisat V2 bookshelf speakers and stands for them and got such a good deal it was the equivelant of getting the stands and shipping free at other stores. (of course to top it off this e-store gave me free shipping anyway.) the order was confirmed and a shipping label was provided to me the next day despite it being a weekend. items came intact and in perfectg working condition. I will be doing buiseness with this company again and will also be suggesting my friends and family do so as well.

 I would shop here again

I really liked their fraud prevention model. A quick call to validate my order ensures that only I am buying on my card. Plus the customer service rep was very helpful and polite on additional questions

 I would shop here again

I've received what I consider very poor customer service from Vann's.  Even dealing directly with their customer service supervisor, leading me to believe that poor service in resolving problems may be part of their company's culture.  If your order has no unexpected glitches, they may be fine.  However, if there is an unexpected problem--for example, UPS destroys the shipment enroute to you--don't expect Vann's to be willing to help get you a replacement order in a timely manner.  Very frustrating.  I'm done with Vann's.

 I would not shop here again

THIS WAS MT FIRST TIME PURCHASING FROM VANNS. IT WAS EASY KEPT TO THEIR WORD ON SHIPPING. I WOULD DEFINETLY PURCHASE FROM THEM AGAIN. I RATE THEM A 10. GREAT JOB GUYS.

 I would not shop here again

Best prices and excellent extended warranty options.  I am looking forward to receiving my items, which should arrive in a few days.

 I would shop here again

At first I wasn't planning to write a review because I didn't want to take the time to create a new account on one of these review sites. But after dealing with so many positives with Vanns.com, I just wanted to share what a wonderful and awesome   Read full review...

 I would shop here again

The prices were unbeatable. Everything was cheaper then any store big or small. The only down fall was trying to find products. They give no way to sift through the thousands of products they have to offer. You can't sort by price, size, or any of the other things that would make your shopping experience faster and easier on your eyes. Other then that the store is great!

 I would shop here again

I must say that I was very pleased with my shopping experience at Vann's. The web site was well laid out. The prices were very good on the products that I looked at. The Sony home theater system that I purchased came factory sealed as advertized. I was   Read full review...

 I would shop here again

We ordered our first LCD HDTV from Vann's late on Friday Sept 5, 2008. It was the Samsung LN46A750R1FXZA 46" LCD HDTV 1080P with 120HZ technology. We also ordered the Sony BDP-S300 Blu Ray DVD player. They were shipped via FedEx Ground and arrived on   Read full review...

 I would shop here again

It was my first time to purchase at Vanns and I am amazed that there are plenty of products, models and stocks available. The prices are lower than other electronic equipment stores. I have other products in mind like home theater, LCD TV, etc and may buy in the near future. I will probably get those from Vanns.com. Thanks!

 I would shop here again

Very satisfied with my experience. Excellent price, free shipping and polite and helpful customer service. I was given a tracking number and package came exactly when expected. I would definitely shop here again.

 I would shop here again

As a first time Vanns shopper, I was impressed with the great price I paid for my item. I spent near a month digging around cyberspace for a great deal and decided on either Vanns, Tiger Direct or Newegg. These three seemed to be the cream of the on-line crop. Check out reviews before you buy! I also received free shipping on my new LG 47LG50 LCD TV which is a big savings and no sales tax! They also threw in a free Omni LCD/Plasma wall mount. What can I say, I would give Vanns high grades for this sale. The whole sale was very simple and fully automated. No pushy salesperson shoving extras down my thoat! After the sale shipping support or tracking was excellent. They used FedEx ground which is the very best for large items. The box arrived in perfect condition. I told a friend who is getting ready to purchase a TV as well and he too, will follow my lead and purchase from Vanns now. Thanks Vanns!

S. Winter
Fort Smith, AR

 I would shop here again

Over ten years ago, we shopped at Vann's in Missoula to replace all of our appliances in our newly remodeled ranch house. At that time it was family owned, and the attitude of the sales force reflected their commitment to maintain the family's   Read full review...

 I would shop here again

I recently sought a Klipsch iGroove HG speaker system for my iPod. Researching the product on Amazon and other sites, I learned about Vann's and discovered that its price ($99.77) was way below other online retailers'. I had a couple of questions about the Klipsch, though, so I called Customer Service at Vann's and soon found myself talking to a rep named Bekah Wilson. She proved knowledgeable, patient, and wonderfully friendly--a total professional. She concluded our conversation by saying that if I had any problems with the Klipsch, I should call her direct, and she'd make everything right. She then provided me her full name, extension number, and work hours. And she also told me that I'd get free shipping! Well, a few days later UPS delivered my new Klipsch, and it works like a dream. I phoned Ms. Wilson to tell her so and to thank her for her exceptional service. She answered on the second ring, instantly remembered my previous call, and thanked me for the feedback. Very impressive. I'm delighted to know about Vann's and plan to come back to it in the future.

 I would not shop here again

Easy to find the product, easier yet to place the order. Price was excellent and the speed at which my DVD player arrived was awesome.

I will definitely put this company on my "Favorites" list and deal with them for all my future needs.

I couldn't be more pleased.

 I would shop here again

I ordered a Panasonic DMC-FZ28K digital camera from Vann's. It was the first time I had dealt with them. Their delivery speed was phenomenal! I place my order on a Monday night so they got it on Tuesday morning. Thursday morning, two days later, the camera was delivered to my doorstep in SW Washington State. They kept in touch with e-mails so I knew exactly what was going on. The order was exactly as I requested and I found their website very easy to navigate on. I am very pleased with my first experience with Vann's and I will definitely deal with them again.

 I would shop here again

I bought a Samsung 67" LED RPTV. The customer service was great, ordering was simple and it got here right when they said it was. I actually had to tell them to deliver it a couple days later because it was going to get to my house before we were ready for it. Two thumbs up!!

 I would shop here again

I ordered the Samsung HL6178S, 61 inch rear projection screen LED television. The ordering was very simple and the delivery speed was exceptional. I ordered this from their clearance center and got the TV for a very good deal. Retailed for $2300 and I   Read full review...

 I would shop here again

My first Vann's experience and it was very good and we are completely satisfied - price was good, order was shipped very fast, original packaging, good communication and the product was great (Athena C.5 center speaker). Will definitely give then a look next time we purchase electronics.

 I would shop here again

BEWARE! Vanns.com sent Damaged Item - Zero Customer Service - No Response To Problem.

I purchased an Infinity TSS-1200 home theater system for $500.00. The item arrived distressed and damaged and had been exposed to moisture/water. I called Vanns.com customer service on the same day of delivery and requested an RMA to return. The customer service telephone was forwarded to a voice mailbox. I left a detailed message. I also sent (2) emails requesting an RMA to return the damaged item.

Vanns.com did not respond.

 I would not shop here again

Well this is my first rating job and I am sorry to say. Not a good experience. I first started off with calling to ask about a speaker bundle deal on some Klipsch speakers and was told that they didn't have any at the moment. I told them that I had seen   Read full review...

 I would not shop here again

This review is praise for Vann's.

Ordinarily I have little time or interest in reviewing a store. But with expensive internet purchases one has to be more prudent. Years ago the pursuit of a cheap price put me in trouble when I was conned by AAA photo (solved by a phone call to the CC issuer).

So while Vann's ratings are very good, still I was a touch hesitant to order from the internet rather than pay much more from Best Buy in order to have comfort knowing they were around the corner.

I placed an order for a 46" Panasonic Plasma TV Monday night. Vann's approved my order Tuesday morning. Wednesday I was stunned when Fed Ex call me to schedule delivery. Thursday afternoon I was watching it. I live in NM and usually items take about a week to arrive. But the route to MT may be better(?).

Anyway Vann's service was excellent.


 I would shop here again