Toshiba

They were very helpful in the process. Their updates could have been more descriptive and they could automatically link to the UPS site for tracking information.

 I would shop here again

Excellent

 I would shop here again

Second time buying from and them and it was a great experience

 I would shop here again

I can't say I will never buy Toshiba products again, but I can say I will never buy from toshibadirect.com again.  Their card verification, which takes their competitors less than 10 seconds, took Toshiba a week and multiple phone calls at my initiation.  Their 7-10 day delivery is going on 6 weeks.  They said they shipped (on the last day of the month to book the sale?) but UPS had no record of actually scanning it in as picked up.  Multiple calls to Toshiba led to multiple stories on the shipment status that were inconsistent and contradictory.  I had the impression that their reps would say anything and fall back on scripted lies.  Today, it starts all over again as now they say it just shipped yesterday.
I have owned, recommended, and enjoyed Toshiba laptop products for many years.  This experience, though, has me thinking that the honeymoon is probably over.  I have dealt with many other vendors over the years as well (I provide IT sourcing for my company) and none has been as unreliable or seemingly dishonest as toshibadirect.com.  

 I would not shop here again

I made a point of purchasing the laptop before the promotion expired on November 25th. I was extremely upset to learn that on November 26th, there was a new promotion offering two free upgrades to 2 gb memory and 250 gb hard drive. When I called customer service to see if I could get the two free upgrades on the product I purchased, I was basically told "sorry." I was excited about making the purchase right after I placed the order and thought I had a really good deal - because of the upgrade promotion, I feel like I didn't get a very good deal. I was also told over the phone that it would be sent via 3 day shipping. The laptop was shipped on December 1st - according to UPS tracking, it will be delivered on December 7th, so it's closer to a week.

 I would shop here again

OK

 I would shop here again

Good

 I would shop here again

Pretty straight forward. No problems.

 I would shop here again

Some of these questions are really unfair. I still have not received my order. I was informed that my order is out of stock and new planed shipment date is 12/04/2009. Would I shop here again? Maybe. I'm ordering direct from Toshiba? So if they are out of stock there is nothing that can be done about it. Can't answer #2 because I still don't have it. #6 makes no sense to me at all. I ordered online and that was that. No mail or phone call was ever made.

 I would shop here again

Everytime I used my credit card, especially the fact I buy things from Toshiba, I have to verify my order, which is in fact a good thing so no one can just order anything, only problem is I travel alot and can't always call, they have no other way to verify the order, but call.

 I would shop here again

I was very disappointed to spend my time evaluating the options, customising my selection and checking out; only to receive an email instructing me to call the credit card service section and then finally told ToshibaDirect does not cater to international customers. If you will not sell internationally, then please provide some notice on your website. Consider including a checkbox with a link to sale restrictions.

 I would not shop here again

Product was ordered and delivered as expected

 I would shop here again

i bought the laptop from the outlet center which saved some mone.y. i'm happy with my decision and the laptoo

 I would shop here again

I was pleased with the shopping experience. Shipping time was unbelievably short. Computer is fine to this point.

 I would shop here again

Always quality and satisfaction

 I would shop here again

My laptop was custom built according to the specs I sent in. It was built and shipped quickly. I would certainly do business with Toshiba again.

 I would shop here again

Okay

 I would shop here again

This is my 3rd Toshiba computer and I love all of them. The accessories are the best and I trust Toshiba products. They have the best products, the best customer services. The site is excellent, really easy to use and to buy. And besides, the products arrive ALWAYS on time. I'm the #1 fan of Toshiba!

 I would shop here again

Great

 I would shop here again

professional knowledge person in NY taking order and answering question. He was great and calling back and leaving important information

 I would shop here again

I had good advice from Toshiba before the purchase and the purchase via their website was easy. The merchandise arrived well and my computer is working better.

 I would shop here again

Shopping process was very easy and product was delivered on time. The product also worked flawlessly after installation.

 I would shop here again

OK

 I would shop here again

Received earlier then expected. Except computer box was left at the front door and it could have been picked up by anyone.

 I would shop here again

Have purchased 3 Toshiba Laptops over the last 15 years and all have provided excellent service. This one appears to be of very high quality as well.

 I would shop here again

OK

 I would shop here again

so far this is the best purchase I have made with toshiba,I was not sure at first but found that this was a great product and I enjoy it very much. Would I suggest this product to others you can count on it.

 I would shop here again

Everything went great

 I would shop here again

Great

 I would shop here again

Easy to locate desired product. Detailed product description.

 I would shop here again

Excellent

 I would shop here again

Simply stated, "Most Excellent"! Your service is as solid as your computers...keep up the great work! Sincerely, Proud Toshiba Owner

 I would shop here again

I ordered the battery over the weekend via my computer. On Monday I received an e-mail that it was shipped. On Wednesday morning the battery was delivered by UPS to my home. It can't get any better than that. Since I live in a small community in No. Arizona that was excellent service. I have bought a few items from Toshiba before and the service has always been excellent. I have had years of service from their computers and both their products and service couldn't be better.

 I would shop here again

My order was placed using the laptop. Confirmation was sent advising that the order had been received and would be processed when my credit card was approved. I followed up with a phone call the following day to find out if it was being processed. The order was shipped UPS and was received within a week; however, my computer confirmation was not updated until after I had received my order.

 I would shop here again

COMPLETELY SATISFIED

 I would shop here again

Easy to use - good service

 I would shop here again

Toshiba's prices for accessaries was much higher then amazon and others. Also, customer service was not informed on order process, which was delayed

 I would shop here again

I ordered a power cord for a older model Toshiba Satellite laptop. The price was roughly one-half of the price being asked at Best Buy, Office Depot, Office Max, and other local computer stores. The ordered product arrived in a timely fashion. Give Toshiba customer service an A. There was only one minor glitch in the whole experience, and that involved obtaining up-to-date correct phone numbers for Toshiba Direct, as opposed to that of Toshiba Computer Help Center and another Toshiba Customer Service (in a different state and city). Otherwise, I am 100% personally satisfied.

 I would shop here again

The experience was excellent.

 I would shop here again

I placed the order on a wednesday and did not receive any email or call until Saturday. I feel they need a little more prompt service

 I would shop here again