Tech for Less

Full review
I originally posted this on NexTag.com but I could no longer find Tech for Less on their website to update the review.
*Originally posted May 24th
Their "Open Box" policy says that the product is opened to check the new product for quality and to insure that there are no blemishes, etc. I received my Ipod with plenty of scratches on it so I wanted to return it.
When I emailed them they got right back to me and offered me 3 options. They would refund my money after I returned the Ipod, or give me $30 as a discount, or exchange with no guarantee of finding one in better condition. I didn't like that the exchange would not be guaranteed so I decided to go with the refund. I won't do business with Tech for Less again because of their poor quality control and the no guarantee on exchange.
*Update
After some communication back and forth with the Tech for Less Reps. (and the BBB) they agreed to send me a SEALED iPod which I have since received. They have lived up to their claim of satisfaction guarantee but I must say that even thought I now have an iPod in great condition I still feel that Tech for Less should check on their Quality Control. There were a few things in the sealed iPod that were missing from the iPod I originally purchased. Nothing major but if I’m buying a new product I expect everything to be included. What is one hand doing that the other doesn't know about? Where are the missing pieces going?