Shari's Berries

I ordered 6 strawberries on 1/25/09 to be delivered on 2/13/09.  However, they didn't make it to the fed ex location in time and they are sitting in California right now, rather than being delivered to Kansas City.  I must not be the only customer being effected by this because their customer service line is so jammed with calls I can't even get through.  So disappointed that I ordered WEEKS in advance and they can't get the order there on time.  I paid almost as much for the berries as I did for shipping and this is what I get?  I'm getting my money back is what I'm getting.

 I would not shop here again

Final Straw! My delivery to a 15 yr old girl in hospital was not delivered. No one called me. Driver stated hospital said she checked out - not true according to hospital. Why didn't they call me? Don in the call center said he could not put the delivery on the top of this list for next day and was extremely rude - he asked me what was going on, I attempted to explain and he cut me off saying 'stop! just stop!' This is not their first mishap - never using them again. My boyfriends valentines delivery was 5 days late - no one called me. My Canada delivery went to CHINA - no one called me NOR did anyone attempt to find the delivery or offer credit - I got it back three months later - my thank you to my vet had the wrong order - I referred a friend to pick up product in the store - the cookies were so hard you couldn't even bite into them. Disgusting. I do enjoy the concept of dipped strawberries and will seek out competitors who strive for customer service!

 I would not shop here again

I sent a dozen fancy berries to my chocolate-covered-strawberry-loving son and his girlfriend in boarding school, who were buried in snow. The fancy berry package was on sale and seemed to be a good value. I found the Shari's Berries online site to be a breeze to use; the gift arrived the day after it was shipped, and the recipients raved about the size of the berries and quality of the chocolate. In fact, they were rated 9 out of 10 stars by these two 18 year olds, who wiped them out in one sitting! I'm disturbed to read such varied reviews b/c I'd like to use this company again. Maybe they just have a consistency problem or an old problem that has been corrected. I'd like to hear the company's response. My order, however, went off without a hitch and was a great surprise in the dead of winter.

 I would shop here again

When they first opened years ago, this was a great company with a quality product. My most recent order was a disaster - arrived late, poor quality (small berries, sloppy dipped in chocolate, cookies horrible, etc). Tried to reach customer services many times and phone line was always busy and they never returned emails. Very POOR customer service! Not worth the high price!!

 I would not shop here again

Used them for years. This Valentine's day, ordered three gifts to different addresses in January. Received confirmation next day. On Feb 11, they called to say that they would have to substitute cookies for the cheesecake. Ok. However, none of the gifts were received on Feb 13th as confirmed. Tried to call all day on Feb 15th. Finally got through only to wait 20 minutes and then get a recording to leave a message. Message has never been returned nor has email. I am done.

 I would not shop here again

Time just seems to be flying past us February is just around to corner and I am sure that husbands around the globe are wondering what can I do for my wife to show my love? I have an idea, something that really surprised me and earned my husband some big   Read full review...

 I would shop here again

Unbelievable in every way! I have given these as gifts and been utterly delighted to receive them. The simplest of their offerings is incredible: delicious, gorgeous, beautifully presented. I was so pleased that my company got an account to give Shari's Berries as corporate gifts. No one could possibly not love these berries unless they hate strawberries or chocolate! The fancier holiday and special occasion themes are darling as well...I have given the St. Patrick's day green ones as well as the Tuxedo gift style. These berries are an unforgettable gift and the Shari's Berries company and staff are examples of what quality customer service is.

 I would shop here again

Shari's Berries has to produce the most perfect Valentine's Day, birthday, or anniversary present for a loved one the planet has ever seen. At least, that you can buy in a store, and assuming the loved one likes chocolate and strawberries! I can't   Read full review...

 I would shop here again

There was no statements whatsoever as to how quickly or slowly they process orders and ship them. Both the toll-free number and toll phone numbers were on constant busy signal.

 I would not shop here again

i found the service and the produt to be excellant. I would shop there again.

 I would shop here again

Wonderful customer service. Very informative about the product I was ordering and procedures for delivery. Product itself was exceptional.

 I would shop here again

What could be more delightful, more delicious, and more indulgent than a box of jumbo strawberries dipped in chocolate? Maybe a box of jumbo strawberries dipped in dark chocolate and rolled in almonds? Or dipped in white chocolate and then rolled in   Read full review...

 I would shop here again

STAY AWAY!!!! This is the worst company on the planet. Not only do they NOT deliver on time (or even the same week) they fail to return phone calls or e-mails. They don't care about the consumer and we should return the attitude by not ordering from   Read full review...

 I would not shop here again