Rugs USA

Our experience with Rugs.com was good. The quality of the rug that we purchased exceeded our expectations.

 I would shop here again

I have actually been recommending this company to others - very impressed with everything. will buy more stuff! rachel Conerly

 I would shop here again

The shopping was great but I was disappointed in the photo. The colors were not true. I bought this rug because it showed an orange I wanted and when it arrived it wasn't there. But the other colors did go with what I had so I decided to keep it. It does make me hessitant to purchase again if I want to match some colors. I thought maybe I would have to call and get someone to actually tell me what they see, if it's possible.

 I would shop here again

The rug was a bit more colorful than we expected, based on the webshitw's picture. But, thank goodness, it still worked where we wanted it placed. The quality, price, delivery, etc were all as promised. Thank you very much.

 I would shop here again

Rugs USA is great.....My wife and I will never shop for rugs anywhere else ever again!

 I would shop here again

I was looking for a round rug and they had a huge selection. Prices were competitive. I sent an email because I could not determiine order status from their link. The answer was quick and said the rug would be shipped soon. But apparently it was already in transit because it arrived the next day. I would definitely buy from them again. Mary H

 I would shop here again

Everything went great. I ordered 2 rugs. They arrived much more quickly than expected.

 I would shop here again

Having received my rug approx. 2weeks after I ordered it, it came in with what appears to be rope burns from where it was tied closed by the manufacturer. I spoke with customer service regarding this and have not yet heard back from them - if they exchange my rug without any problems I would buy from them again because this was out of their control.

 I would shop here again

I received an e-mail confirming my order but haven't heard a thing since. In the e-mail it said that it could take up to 5 weeks??? I'm still waiting. I hope the rugs are nice when, and if I ever get them.

 I would shop here again

Very competible prices. Good selection and quality merchandise. Good discounts

 I would shop here again

I was super disappointed. There was initial credit card confusion at the beginning of my ordering process -- they sure cleared that up PRONTO. Once cleared, they never placed my order with manufacturer. I learned this on my fourth call to try to track. Then, after they said they'd placed the order, they never bothered to tell me it was on Back Order. There was no excuse for the back order, as they had no problem clearing up my credit card number situation in less than a day. I can only assume that when it comes to them getting your money, they are super efficient. Had they shown such efficiency with my order, this review would not be so negative. I will say, however, that the staff remained polite throughout this odyssey -- albeit clueless and not very helpful. Sad, sad. That rug matched perfectly...

 I would not shop here again

Found website through Google search engine, site is easy to navigate and I found the type and color area rug at a reasonable price. Shipping was quick and the rug is exactly as pictured and just what I ordered.

 I would shop here again

We still have not received all the articles ordered. For some reason they sent the rug pad after the shipped the rug, so it is kind of awkward to have this big rug that we cannot put down until the rug pad gets here. Otherwise, the quality is good, the website makes sense and they got the rug here on time.

 I would shop here again

The rug was not right for my home and to return it has been a nightmare. I had 10 days (only) from the date I received it to return it. If over the 10 days I would not be refunded my money. The rug was returned in time and my credit card has still not be credited.

 I would not shop here again

It's really taking a long time to get my item, it's been 3 1/2 weeks since I ordered it. I had tried earlier in the year to buy the same rug and ended up cancelling because it took so long, due to backorder according to the customer service rep who hung up on me twice before letting me know this. It's the only place I've found that has this item or I would DEFINATELY go elsewhere.

 I would not shop here again

Their website is great--easy to navigate and the pictures are an excellent representation of the product. The rug was shipped quickly and it arrived in perfect condition. I wouldn't hesistate to order from Rugs USA again.

 I would shop here again

the rug i ordered was discontinued. i don't know why they list discontinued products for sale. it would have been better to know that right away rather than have to fill out the form, enter payment info, etc, then wait 2 days to find out i couldn't get the product. but the refund was handled smoothly.

 I would shop here again

I was very pleased with my rug. I still can't believe I purchased the rug so inexpensively. Thanks!!!

 I would shop here again

Other than obviously not shippiong the grabber pads and then teling my wife it was on the way, they did their job like business professionals.

 I would shop here again

I am having a problem with receiving the proper paperwork for the 15 day return policy.

 I would shop here again

Working with RugsUSA was fine. Apparently there was a mistake in shipping from the manufacturer which they are working to correct. I anticipate receiving the correct rug this week.

 I would shop here again

fast delivery and the rug was what the picture showed

 I would shop here again

Site was easy to navigate. Search revealed product we wanted. The whole experience was quick and easy.

 I would shop here again

This was my first experience buying a major purchase over the internet. Rugs USA had a very organized format for locating a rug. The rug I purchased was well represented and I am very pleased.

 I would shop here again

I was extremely pleased with my online purchase. Everything went very smoothly and I received my purchases with no problems. I did try to find a tracking # but if there was one I never located it but that really wasn't a problem,

 I would shop here again

I was pleased with the process. I think it would have been better if they automatically gave us a UPS tracking number when they e-mail the order confirmation when the product is sent instead of having to call them to follow up. I had to call twice... the first time they told me they didn't have the tracking number yet and the call back the next day. otherwise the service was what I expect and was accecptable.

 I would shop here again

Quality product delivered quickly and well packaged. Vendor allowed for 15 day return policy.

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Great selection and prompt delivery. A very satisfying experience.

 I would shop here again

rug was not the rug that I ordered. Didn't like the fact that the rug had to signed for when delivered. this made it very difficult for delivery.

 I would shop here again

the price was great, easy website to shop and i received it pretty quickly. it doesn't look exactly like the picture but still very satisfied with the product overall. gabriela

 I would shop here again

I ordered 3 rugs but I only received 2. When I called their customer service they said they would check with the manufacturer and call me back but they didn't call back. So I called again and got the same response. Again no call. I also sent them two e-mails. I didn't get a response to them either. I did get two e-mails stating that my order had been fulfilled but neither addressed the issue of the undelivered 3rd rug. I called customer service a third time and she called the manufacturer and put me on hold. When she came back she said that they were out of stock at the time of the order and would now send it on Wednesday (11/19/03) and that she would call me with the tracking number. Thats where I am with this now. I think it is strange that they would bill my credit card when an item is not in stock.

 I would not shop here again

My only negative feedback with ordering this Rug from Rug USA is that the rug pad was shipped at a later date. I rec'd no communication from the company indicating it would be shipped separately and at a later date. I had to initiate the contact.

 I would shop here again

I saved over $700 shopping with Rugs USA. Their customer service lacked a bit, but for the money, its worth it. The rug arrived in great condition and is exactly what I wanted.

 I would shop here again

I placed my order on-line 0n Oct.27,2003. Today is November 17, 2003, and I still have not recieved my merchadise. I was not able to track my order bcause no confirmation of the shipment was e-mailed me. M,Dong Belmont,Ca

 I would shop here again

We placed an order for a rug with Rugs USA. Our credit card was charged, and we received an e-mail confirmation stating the rug would be shipped in 1-2 weeks. That time frame came and went, and we began to call Rugs USA for updates on status. Numerous shipping dates were promised and then missed. Never once did Rugs USA make any attempt to contact us to provide us with updated information. Finally, they told us the rug was on back order and would not be available for 12 weeks. At this point, we canceled the sale and asked for a refund. The refund took another two weeks to process. The rug is still available for sale on their web site with no indication it is on back order. I would avoid this merchant like the plague.

 I would not shop here again

Used a 10% online coupon that only calculated 5% at checkout. Had to call for an adjustment, which they said they would handle. Haven't seen credit card bill yet, but expect all will be handled correctly.

 I would shop here again

Received wrong item. Returning it was not easy. Have not received correct item yet. Have you ever tried to rewrap an 8'x11' area rug and then try to connect with the carrier service. Did not respond to email quickly. Made phone contact for return. Missed initial pickup and had to arrange for a second.

 I would shop here again

Never received the product ordered and received no contact to let me know what the problem was. When I called to check the status of my order, I was given different stories each time I called--but still no rug. I requested that the order be cancelled and I will purchase the rug somewhere else.

 I would not shop here again

Excellent quality and shipping speed. Only one snag, one of the rugs we ordered was not available however it was listed as available on the website. Other than that we had a great experience and would buy from again and again.

 I would shop here again

Very difficult to see the product close-up and accurately on the website. We are OK with our rug, but don't love it. Would hesitate before ordering from this site again.

 I would shop here again