One Way Furniture

Full review
I, too, have experienced the worst customer service in my life from One Way Furniture. More than a month ago a I received a shipment from One Way and the furniture piece was smashed to pieces. The delivery company took back the order. However, after repeated calls over the last month, I've yet to speak with anyone.

Every time I call, I am sent directly to a voice mail box for Terry in the Returns Department. Out of desperation, I have called several other departments and left messages there, as well. Not once has a person answered their extension. This is clearly this business model and it's an indication of a company who doesn't want to speak to its customers for a reason.

On a professional level, I am experienced with Customer Service Centers and have work in corporate brand management for many years. This is beyond deplorable business ethics. Fortunately, I know the channels to go through -- including how to search engine optimize this review for One Way Furniture.

I've now left a voice mail with the CEO, Mitchell Lieberman. Let's hope escalating it to this level brings my frustration to a quick resolution -- which includes a refund for $599.

I suggest that anyone who has Customer Service problems with One Way Furniture go directly to Mr. Lieberman, as well.

I am giving Mithchell Lieberman 48 hours to resolve this. After that, I am contacting the Better Business Bureau, Online BBB, and the state Attorney General's office to file complaints against One Way Furniture.