Mercantila

Full review
Beware! I ordered an Elliptical trainer that was supposed to arrive in about a week. It never did so I called and they said it would be arriving with in a few days. I called to follow up a few days later and now they are claiming it was lost. I asked that they cancel the order and they said it would take 2-3 days for the credit to come through. When it didn't I called again after talking to a couple different people there (you get a different answer every time you call them) they said they would not refund my money because when I originally placed the order I wrote in the comment section that UPS could deliver it without a signature. Basically they were saying that it was left by UPS and if it wasn't there when I got home TOO BAD. So I called UPS and they said they never even attempted to deliver it. So again, I called Mercantila ...this time they said: Well we reshipped another one yesterday! I had asked them to cancel my order the week before. More than a month after placing the order (and tons of frustration) it has arrived. I must say I am extremely surprised this thing actually arrived. We'll see if it actually works! But one thing I'm glad I did is call my credit card company right away to tell them what's going on. (the vendor they shipped for was Fitness Quest)