Kitchen Universe

product arrived sooner than expected----------good service.

 I would shop here again

I ordered the six piece Le Creuset set in red from this business. The website said it was in stock and my card would not be charged until it shipped. (Usually with 48 hours) After a day and a half, I noticed my card had been charged, however I had not been notified about shipping. I sent an email to the company requesting information about whether or not the item shipped, however did not receive a reply. I checked the website and the items I ordered were now showing they were on backorder. I was able to call the business and speak with customer service. She told me that my items were on backorder, but that my card had been charged because they thought it was shipping out. She advised me it was scheduled to ship out as we spoke, so I did not cancel my order. The next day I re-contacted the business because I still did not receive shipping notification. At that point she apologized and said they did not receive the product however it had come in that morning so it would ship out today. She offered to verify this while I waited on the phone, then told me she was sorry but it had not come in. I then requested she cancel my order. Several hours later she sent me an email stating the product came in and did I still want to cancel. At this point, I was very wary of continuing this order with this business, however I knew it would be days before my account was credited to that I could buy it elsewhere. I told her to please go ahead with my order. The next day I still did not have shipment notification, and when I tried to check the status of my order through the website it showed cancelled. I called back yet again, and was told that the order had gone through, it just didn't reflect it on the website. She provided me with my tracking number, and the cookware finally arrived the following week. It is beautiful and in perfect condition. The person I spoke with during this whole incident was always very pleasant, however based on all the other customer experiences listed I feel that my issues were not a random and unusual occurrence. I would not buy from here again unless it was an item I could not find anywhere else.

 I would not shop here again

They accepetd the order and called to leave a message that I should opt for express delivery for an extra charge to get delivery before Christmas. When I called to reach them, all I got was a voice mail. Then I got an e-mail saying it is backordered and I should call or send an e-mail on whether I wanted to keep the order or cancel it. I have called twice and sent an e-mail to ask for information on when it will be available. No one has bothered to even reply to any of my contacts. This is easily the WORST customer service I have encountered in many years of web shopping - I will not shop here again and would recommend to others that they do not shop either. This is an inefficient, indifferent outfit - you can do a lot better on the web.

 I would not shop here again

On Dec 17 I ordered a WMF Pressure Cooker through their web site which was very user friendly. It was to be delivered to my sister-in-law as a Christmas present. A few days later, I got a voice mail message at home saying that I should opt for express   Read full review...

 I would not shop here again

The product was delivered, but not on time. It took over 3 weeks to deliver, and payment was made 2 weeks before it was delivered.

 I would shop here again

The worst online store on the planet! I ordered on 12-09-07 they promptly charged my card and did nothing else. I called numerous times and the call center is either not taking calls or the mailbox is full. no response to any of my e-mails either. On 12-17 I filed a dispute with Pay-Pal about them they responded saying the item would ship on 12-22, this was a Saturday and they don't ship on weekends, more lies. I finally reached them on 12-26 and cancelled the order, the operator told me I would get a refund within 72 hours, lie, lie, lie. I again was able to reach them on 1-02-08 and was told by Angela that the billing dept. put my refund "on the back burner because I opened a dispute with Pay-Pal" I promptly exploded and after she re-called billing I got my money credited back. Be Afraid, Be Very Afraid.

 I would not shop here again

On 12/12 I placed an order for a stock pot which was indicated as being in stock. I received an order confirmation which said my account would not be charged until the item was shipped in 7-10 days. I e-mailed them after 7 days and received no response. On 12/29 I still did not receive the pot or shipping information, so I checked my credit card account to find they charged the item on 12/17 - but did not ship the item. I called, only to find out that THEY DO NOT REGULARLY UPDATE THEIR STOCK ITEM INFO and my item was out of stock - of which I was never notified. When I asked why my account was charged on 12/17 but nothing was shipped I was told it was credited on 12/28 - 11 days later!!! When I proceeded to ask questions about the order the "customer service" person hung up on me!!!! I will NEVER shop here again and plan on telling all I know about this experience.

 I would not shop here again

Still have not recieved the item and can't reply to email sent from KitchenU.com.

 I would not shop here again

Ordered product on December 02. Called and emailed merchant on Dec. 19th as I did not yet receive the product, but got an answering machine and no email response. Called again on Dec. 20th and got a machine again and no return call. On Dec. 27th I received a credit from Pay Pal with still no info or response. No communication from the merchant was available. No product and no response why. a bad experience overall. What a bunch of jerks. Merry Christmas to them too!

 I would not shop here again

They charged my credit card and I haven't heard from them since then - there is no way to find the status of my order, no shipment info. They do not answer the phone, do not respond to emails. I already called my credit card company to dispute any charges.

 I would not shop here again

Juicer has not arrived. Order is not updated on web page. Money has been taken from paypal. No responses to email enquiries,

 I would not shop here again

I made several inquires in regard to this product's arrival but never had an answer. To date, it has not arrived and it has been 2 weeks

 I would not shop here again

I was very disappointed with KitchenU. I ordered a Christmas gift on 15 Dec, plenty of time to recieve it, but I never heard from them again. I had to call my credit card company to confirm the order had been shipped. I attempted to call them at the 1-800 number listed but only got an answering machine at the most busiest time of year. I left one message and it was never returned. I was referenced to KitchenU by Amazon an figured they were reputable but maybe Amazon doesn't check up on these type of folks I'm not sure. By the way I prefer shopping online and have been doing so for all types of purchases from cars, computers, to gifts, and this is my first bad review of a company. Recommend all others proceed cautiously with KitchenU they really let me down.

 I would shop here again

I experienced absolutely no problems ordering from Kitchen Universe. The order process was easy. I received my item in a very timely fashion. The item was in perfect condition. It was completely hassle free.

 I would shop here again

never recieved product-ordered on dec 10th-recieved confirmation e-mail then no futher communication. phoned this am to cancel order-got a recording-unacceptable "service"

 I would not shop here again

I ordered a coffee maker from Kitchen Universe which appears to be a very amateur operation, but decided the next day that I wanted a different model.

I emailed KU asking them to substitute the upgraded model.

KU did not respond to two phone calls nor two emails, one of which was from PayPal. Two weeks later, they shipped the item I originally ordered in spite of my request and notices. I refused delivery of the item and am awaiting a refund since they have had my payment for nearly a month now.

I will not do business with these people again !

 I would not shop here again

I ordered a product, that stated was in stock, And a couple days later received an email that stated "sorry we are out of stock till after christmas, if you wish to cancel the order contact customer service. Now the knife that was supposed to be a cheistmas gift will be a sometime after christmas gift.

 I would not shop here again

nightmarish customer service. Do not order from this place! Please! I placed my order online. After placing it; I noticed that eighty percent of my 800 dollar order would be backordered. I e-mailed and called them numerous times to no avail. I call   Read full review...

 I would not shop here again

Kitchen Univ assured me that I would receive the item on 12/18/07. It is now 12/23/07 and the item has not been delivered. I have called their customer service number every day since 12/20/07 to get a "voice Mail box" and my calls have not yet been returned. Christmas is here and this present is not. I will never deal with this company again.

 I would not shop here again

Web site easy to navigate and description of merchandise was adequate. I received my merchandise ahead of schedule. Thank you

 I would shop here again

It was a very good experience.

 I would shop here again

good

 I would shop here again

After buying this item I saw it in a large retail store for 50% more than what I paid for it. Am very happy with the prices.

 I would shop here again

I have order from this website and found the kitchen I need and shipped when I needed. This order was to replace outdated cookware and ordering this close to christmas I was surpristed that they were able to fill my order so fast. I have a order in at different website and it still hasn't arrived and it was order on the same, and part was put on backorder, you can't cook with a backorder.

 I would shop here again

The website said 'in stock' so I ordered it, then the order tracking said shipping. When I phoned up to ask when it would arrive they said it was on back-order, which is unacceptable at Christmas when it's a gift. They had also already taken payment from my account. However, when I phoned them they were very helpful and canceled the order immediately.

 I would not shop here again

Easy and reliable

 I would shop here again

Very easy.

 I would shop here again

good

 I would shop here again

Easy purchase process. Excellent price. Excellent Service. Outstanding Packaging.

 I would shop here again

Good

 I would shop here again

Great Service!

 I would shop here again

Not one phone call has been returned, not one email has been answered. I placed an order on December 5. I am writing this on Dec. 13 and have no idea if my item has shipped. My credit was charged, and then those charges were retracted - without ANY communication.

Going to explore further what actions I can take. Atrocious.

 I would not shop here again

good service

 I would shop here again

The price was right but I ordered 4 and received three. they did not charge me for the fourth one but there was no notification or explanation. I just noticed the refuncd on my credit card.

 I would shop here again

I'm really glad my gift came before Christmas! They also thru in extra bonus gifts and free shipping!

 I would shop here again

Because of the total lack of customer service, the entire experience has been a nightmare. I ordered a Cuisinart stand mixer on December 6th, 2007 and requested next day air delivery for December 7th, 2007. The website was very user friendly and it was   Read full review...

 I would not shop here again

very Good

 I would shop here again

I ordered the DeBuyer mandoline Pro. V. What a machine. Easy web site. Quick on shipments & tracking.

 I would shop here again

Excellent range of products -- great quality and value. Great turnaround time and packaging of items being shipped ensures items will arrive promplty and in excellent condition.

 I would shop here again

Had no problems and received my order quickly!!!

 I would shop here again