Instawares, LLC

The usual problem.....I do not receive the goods as promised. No notice of delay. I call and get put on hold over 15 minutes, then disconnected. Call again, item will not ship for another 5-7 days. This is over 3 weeks from date of order. Never would shop there again nor recommend Instawares.Com.

 I would not shop here again

Items shown to be in stock. Items ordered and paid for. Two weeks pass, I call because items not received. Items not shipped yet. Items not to be shipped until end of next week... Why three week lead time on in-stock items?

 I would not shop here again

talbe lines were not as good as quality as expected!

 I would shop here again

super fast shipping

 I would shop here again

I had an excellent shopping experience with Instawares and would use them again if I needed to. I ordered the Rubbermaid Sturdy Chair Youth Seat and tray. I placed the order late on a Monday, received a shipping confirmation for the tray the very next day and received the tray on a Wednesday. I received a shipping notification for the chair on Wednesday and received it on Friday. I received both products 3 days before the date stated when I ordered.

I did use the live chat customer service to inquire about the status of the chair after I received the tray but no chair. The customer service rep I chatted with (online) said she would get back to me about the status and never did. But, I received the shipping notification from Instawares the next day.

 I would shop here again

Pleasant experience.

 I would shop here again

What can I say but stay away from Instawares . They processed the company Credit card charged 15.95 of an under one pound order that was never shipped. Apparently the item was never in stock but they never told me until we called three weeks latter to check why our order never arrived.

Their business practices are not creditable on the internet.



 I would not shop here again

Please, folks, steer clear of Instawares. Don't shop with companies that have such poor service, reward those that go the extra mile. Even if you are one of the lucky ones, it doesn't change the fact that others are treated so badly. Check out their   Read full review...

 I would not shop here again

This is the second time I have used this company and I have gotten the best service.

 I would shop here again

Called three times only to find: 1. Six days after my order on 5-5 it still had not shipped. 2. Eight days later found out it was now back ordered and should receive on 5-24 or 5-25. I was on hold for over thirty minutes on my second call.

 I would not shop here again

FASTEST SHIPPING EVER! THEIR WEB SITE WASN'T CLEAR ON PRODUCT DESCRIPTIONS, BUT I GOT THE PRODUCT IN LESS THAN 48 HOURS! A A A A A A A A

 I would shop here again

Free shipping is offered on orders over $175.00 but they do not tell you til later that there is a $3.99 S&H charge.

 I would shop here again

Minor error with only one of two ordered units shipped. A phone call had the second unit on the way in a week.

 I would shop here again

Easy order process was great.

 I would shop here again

The networked distributor Who delivered this product did not perform as billed or as expected there was no indication that a delivery person would pull up in the parking lot and say " my boss does not let me unload anything ". He then told my 120 pound   Read full review...

 I would not shop here again

They charged my credit card immediately but 18 days after taking payment they still have not shipped the order. On my first phone call to customer service, they said my credit card had been chosen for "verification" and it would be 24-48 hours longer   Read full review...

 I would not shop here again

I would never recommend anyone shop here online. I ordered a cheese dispenser. They took the money out of my account instantly. When the product never arrived, I called to find out what was going on. First I was told it shipped so I waited another week. Then I was told it was on backorder for another 3 weeks. I requested a refund. I have had to email them at least 3 times on the refund. That was 4 weeks ago. I'm still waiting.

 I would not shop here again

I ordered 3 waste receptacles on-line. It was supposed to be instock. They charged my card right away. 3 weeks went by and nothing showed up. I called Instawares and was told that it would be there by Friday. One week later I called again and was told the same story. Wait till Friday. I asked for my order to be canceled and they said that they could not do that as it was already shipped. Another week went by and then another. Two months later, my order still had not shown up. I called my credit card company and challenged the charge on my account. I was not surprised to read similar reviews. I just wished, I had read them sooner.

 I would not shop here again

Charged the credit card and product is not shipped yet after 17 days. Finally contacted them and the girl said..."Your order will be shipped today" Like...."The check is in the mail" Will not buy again

 I would not shop here again

Have not received all of my order to date. Very disappointed about that. Got free shipping but had to wait a very long time for everything and instead of spending everything together, they sent it all separately which bothered me.

 I would shop here again

THE WORST SCAM COMPANY AROUND!!!
First they charge you at the time of the order, that tells you right there they have no reason to ship anything in a timely fashion. They say it's in stock...but where? At the manufacturer...in China.
I ordered Libby plates in early December, their policy says if not able to ship in two days you will be notified...lies.
Christmas came and went...spent two weeks in January trying to get a response from them...finally they said they didn't have them and didn't know when they would. I canceled the order and was told they would charge back the credit card.
When I received my statement there was nothing on it! more lies!
I was then told it takes 2-3 billing cycles for it to show up! More lies!!!
June I contact them again and I get a hang up!
Call back again and now they have to cut a check!
20 days and no check! More lies!



 I would not shop here again

I would not recommend Instawares. I only received 1/4 of the order and had to recontact them. Then they sent the one item that was on backorder but not the balance. I have been trying to contact them for 2 weeks to no avail.

 I would not shop here again

I ordered an item to be shipped 2nd day on 9/30. They managed to charge me card right away; it posted on 10/1. However their order status on the website still lists no ship date, no tracking number, and they have not responded to several emails. I would never have ordered from them had I read all the negative reviews here beforehand.

 I would not shop here again

Stay Away! Do Not Use. They are a rip off. After several attempts, many emails, several phone calls and many promises to give our money back we have yet to receive a dime of credit on products they didn't even have. No integrity or respsonsibitly to their consumer. The expedited shipping takes longer then regular and they charge you double. Do NOT take a chance with this company

 I would not shop here again

I have never had such a horrible shopping experience as I have had with this company. I ordered a solid granite table top from Instawares the beginning of August 2005. I finally received it on 9/06/2005 and it was severely broken in shipping. It also was seamed right down the middle; a detail left off in the product description and picture. I refused the order from the shipper. Instawares has had the item for over three weeks now (I have a PRO# and signature receipt to prove it). I still cannot get an answer as to when I will be credited the $450 I paid for this item. I have called, emailed etc and no one will give me an answer or if they do it varies with who you talk to. I am so fed up with this company I contacted my credit card company and disputed the charges. I plan on filing a complaint with the BBB if it is possible. This company has poor customer service and I do not recommend ordering anything from them.

 I would not shop here again

I ordered two items listed as 'in stock' only to find out a week later that they were out of stock and would ship in 7-10 days. Ten days goes by, then two weeks, then a month, then six weeks. Still no product. All my emails are answered with the same line, "your items are due any day and will ship immediatly". Yeah, right! At this point I say forget it and request a refund. This took three emails before the rep finally said I would be refunded. That was two weeks ago and I'm still waiting to see the credit appear.
Do NOT order from this company!!!

 I would not shop here again

This is just to warn people from buying from Instawares.com, at least based on my experience. I'm not telling people to not buy form this place, but if the company messes up on your order, be prepared to deal with a lot of hassle to replace/re-deliver the correct order. They had mailed me the wrong product; they sent me ROUND tablecloths instead of the SQUARE one that I had ordered. It took me 3 weeks to finally get my replacement sent and multiple phone calls to their customer service, all of which required a least a 15-20 minutes wait before speaking to someone. Had I not been diligent in following up on the status of my order, they would have never sent out my correct order. Plus when I finally received the 84" x84" square tablecloths, the tablecloths were not made of one piece of cloth. They were 3 pieces of cloth(one large, 2 small) sewed together to make one piece of tablecloth....very tacky looking. I will definitely not buy from them again. Of all my many web purchases, this has been my worst experience in terms of the merchant and the quality of product received.

 I would not shop here again

On 8/16/05 we ordered 10 chairs and a table from this company after 2 weeks we found out that they had not shipped the order because the table was back ordered. At that time we decided to cancel the table order so we would recieve the chairs on time. We   Read full review...

 I would not shop here again

Received a $485 food processor that I wanted to return because the pulse switch was not to our liking (too hard to rapidly pulse). We did unpack but did not use item.
To return they charge 25% of price plus shipping!

 I would not shop here again

I have ordered a Star Mfg Panini Grill, it came in damaged. I have called Instawares and asked for a replacement. I was told that I have to file a claim to the freight company because the item has been inspected before shipped out. I was not happy with   Read full review...

 I would not shop here again

The best way to describe doing business with this company is SLOW and CUMBERSOME. From waiting for goods to arrive, to the phone and email ques, to the return and credit processes. I order online alot; this was, by far, the worst experience ever.

 I would not shop here again

I ordered three items on 7-23-05, received one product in a package 8-1-05. Wrong address on package and shipper corrected. Second package was returned to shipper because they didn't correct the address error. They want to charge me again for S/H because they didn't correct the error, use my phone or e-mail information to confirm correct address. Waited 38 minutes on hold to inquire about shipment and they were completely useless. I do not recommend them or their products. Shipping and handling charges are outrageous to begin with and I have no intention to pay twice. The one product I did receive wasn't as nice as the description either.

 I would not shop here again

This is a very non responive company that I had deal with before. It was a double shipment. Call customer serives rep, they do not return call and email! Left voice mail to customer service manager, do not return phone call also. I need to keep calling the customer servier rep and get her on the phone. I had request call tag for product to send back, she said she need to get supervisor approval. So, waiting for her call back or email. No response for ONE WEEK. Call her again, then call tag was issue. She even mention, if Ups did not pick up the item, I can discard the product because they only charge once. WHICH IS NOT TRUTH. Verify credit card statement show 2 charges later. Left message and email check status on return with the same rep, no response as usual. I had hold for ONE HOUR 30 MIN for another customer service today already. I will have to call them again tomorrow. Waste of time. I would NOT do business with this company again.

 I would not shop here again

Given the reviews on this site, I expected dealing with Instawares to be about the same as one of those 5th Avenue camera stores where you ask "if the camera has a US Warranty" and their response is "of course you want our deluxe accessory kit, a $1500 value for only $200." Etc.

Now it is true that my order took a number of phone calls, that an order placed on the 18th of March took until the 11th of April to get here but my card was immediately charged, according to them, two models of the microwave were definitely in stock in the warehouse - unfortunately they did not mention it was their distributors warehouse and a convenient lapse of memory about the free shipping which I had to correct, etc.

But they were not larcenous, just totally ignorant of any level of customer service whatsoever. They were also blissfully unaware of the reviews on this site which I suggested they read.

So I got what I wanted at a great price. And given that I had the time and patience and they had the product I wanted I would do business with them again

 I would shop here again

OH my goodness! I knew I wasn't alone!! I am getting married in a couple weeks, and ordered some items online for my wedding. The first order I placed was 3 and 1/2 weeks ago. I paid extra for shipping for quick delivery. I have not received the package.   Read full review...

 I would not shop here again

I won't use Instawares.com again. The product I purchased was not only out of stock, but it was discontinued. I doubt Instawares would ever have informed me of this fact if I had not been very diligent and patient in my efforts to check the status of   Read full review...

 I would not shop here again

I just ordered and received a chair from Instawares.
Their price seemed to be the lowest and this review
board showed mostly positive reviews. Everything went
very quickly and I got what I ordered in less than
72 hours - even while paying for UPS Standard Ground.
The only (small) problem was that the UPS tracking number
was not listed promptly on line by Instawares.
(Eventually the tracking number was listed on line but
this was 4 hours after the delivery occurred.) When I
called Instawares prior to delivery, Chester was very
nice and needed only about 10 minutes to call me back
with the tracking number. I was pleased to learn that
the shipment was scheduled to arrive that same day -
which it did. Please list me as a happy first-time
Instawares customer and that I am happy to recommend
my experience.

 I would shop here again

online instawares had 10 of my items listed as instock 2 weeks later and 3 calls later cant ship not instock. but they didn't hesitate to take my money. Said I would get an instant refund, still haven't seen the refund.

 I would not shop here again

1 item not included with shipment with no notice of a delay.

 I would shop here again

The order took about a week longer than I expected. They said the item ships in 5-10 days and it took about 15. There was a small tear in the wood on the butcherblock top. I wasn't able to track my order online. I was however able to call Instawares and they gave me the expected delivery date which was correct.

 I would shop here again