Guitar Hero Store

Full review
I was under the impression that my shipping was free on an order I placed online with redoctane. They did NOT inform me of the extra 8.00 dollars they pulled off my card until the order was processed. So, I called to ask.

So this is what happened when I called:

1) I got a stupid phone tree. Then when I finally went to the operator, I was disconnected... twice.

2) When I did get through, I did get to talk to someone. But they verbally abused me BAD on the phone talking about the mistakes I DID on the website and how this was my fault.

3) This man was literally yelling at me on the phone, verbally abusing his customer, and telling me basically that I have to eat the eight bucks.

4) So when I asked for a refund, they told me that I would have to pay for shipping, PLUS a 15% restocking fee. This is stuff that they do just so you don't ask for your money back.

5) I have never felt so belittled. He even asked me for my age. I am 25, but should that matter?

If you want to have a good experience renting or buying games, get it from a company with good customer service. It's not the 8.00, it's the fact that they FAKE they have good customer service with excellent and easy returns along with a nice 1-800 number. I don't know but I think that customer service is JUST as priceless as the payment you put into a product.

DO NOT PURCHASE WITH REDOCTANE UNLESS YOU ARE WILLING TO DEAL WITH ANY PROBLEMS ON YOUR OWN. There are much more reputable companies out there who would put their best foot out for a customer. Redoctane wouldn't crawl an inch.