Fogdog.com

Full review
I have ordered from Fog Dog in the past, receiving my orders with no problems.  I find it hard to complain about their product selection, prices and abundant sale prices going on often.

However, I ordered some track pants at the end of November.  After waiting longer than usual, I tried tracking my package, which said it had been delivered on December 1st.  Problem was I never got it.  Neighbors?  Nope.....Under a tree?  Nope.  Postal car driver?  She had never seen a package that was supposedly delivered by the USPS.  So, after contacting them various time via email, using their "contact us" link and getting nowhere.  I called, and spoke with a customer service representative.  All he could provide was they would do a trace on it, and it might take up to two weeks.

Well, here we are in January, and I have heard nothing.  Funny how they're quick to send special offers to my email, but no soap on the order I paid in full for.

Despite their selection, and random and liberal sales, I will no longer buy anything directly from Fog Dog, nor will I consiously purchase from their affiliates.  I also intend to complain to the Better Business Bureau.  Do I actually think Fog Dog is a scam?  Absolutely not, but bad customer service and a complete disregard for my problem, despite having been a long time customer is unacceptable.  Especially in this economy.

Apparently the fog is a bit too thick, as Fog Dog seems unable to recognize the significance at least trying to help a customer.  Since they don't care, then I guess I don't care to shop with them, but I do care to tell people who also shop for clothes online like I do.  I've been polite and courteous, and very patient. 

Keep the pants, Fog Dog.  And keep your customers.  I'm no longer one of them!