Eastern Mountain Sports

Online experience was excellent.

 I would shop here again

the products I received were in good condition but the north face jacket is too small. I plan on returning it and like the fact that it can be returned through the store instead of through the mail

 I would shop here again

EMS was very helpful

 I would shop here again

things went smoothly

 I would shop here again

The salesman discussed at length the GPSs as I had not experience but wanted some sor tof tracking and emergency device for my daughter and boyfriends hiking trips. THANKS

 I would shop here again

Both the in-store staff and the online staff are excellent at helping me find what I need and ensure my satisfaction. The website is easy to get around in. Thanks

 I would shop here again

Excellent!

 I would shop here again

Great prices and all merchandise was available. Arrived very quickly.

 I would shop here again

Shopping at EMS was a good experience and the fleece jacket is an excellent product that is well made and warm.

 I would shop here again

Great! I hope it is easy if I need a bigger size - it is a present for my son at Christmas!!

 I would shop here again

It was a very comfortable experience

 I would shop here again

everthing is fine

 I would shop here again

I liked the on-line website - easy to use and find what I was looking for, and the e-mail messages on shipping status were great.

 I would shop here again

Orders are filled almost immediately, received in good condition. Notification thru e-mail is detailed, timely, and accurate.

 I would shop here again

Efficient and responsive service - great products and easy to order. Received exactly what I ordered. I am one very happy customer.

 I would shop here again

Fine

 I would shop here again

The online version was not what I wanted-I could not find an accurate description of the men's jacket. I ordered it-it was not what I wanted-but the quality was great. Recommend a better product description.

 I would shop here again

I ordered the jacket online and had it shipped to my daughter, at her appartment. It arrived quickly and in good condition.

 I would shop here again

Excellent vendor. Good prices, good products, quick delivery!

 I would shop here again

no problems

 I would shop here again

Very fast service. Excellent customer support.

 I would shop here again

Very good

 I would shop here again

My experience with this particular order was very good. I have had several very poor experiences with special orders made through the Annapolis store. On more than one occasion I have placed a special order and then never heard back from the store. When I've inquired about the status of my order I was told the order was never actually submitted for some reason. One instance I can understand and forgive, but this has happened more than once which clearly indicates a significant operational problem at this store.

 I would shop here again

I was excited to order a hitch mounted Thule Cargo Reciever (nearly $500 purchase!)- it was to be used for a trip I recently took and for future trips. I ordered on a Saturday and selected overnight shipping. I expected to recieve the order by Tuesday of the upcoming week as my tracking/status page had shown each time I checked. Monday passed and on Tuesday I checked the status and to my surprise the status of delivery was gone. I had to call to get to the bottom of it. Turns out there was an error on the companies part - I wasn't suppose to be able to select overnight shipping, as this was a freight delivery item. I am still disappointed. I would have expected a phone call right away on Monday, instead of me having to do the leg work and investigate the problem. Had this been caught ealier there was a chance that I could have still recieved the item before I left on the trip, but due to the oversight and the extra day this was not possible. The lady that assisted was helpful, but a verbal apology from a person whom had no control of the situation is all that was given, no follow up via email or phone call. I would have expected some sort of a sorry and % off coupon to come back and shop at the store or something, anything to smooth over the bad experience. But nothing! Not a good experience and this left me inconvenienced on a long road trip.

 I would not shop here again

Great service!

 I would shop here again

I had to place my order 3 times. EMS kept cancelling the order. I had to keep calling to get it reinstated. I guess they were having computer troubles. I was given free shipping after the 2nd cancellation (should have been after the first). Customer service reps were very professional, and the products I received are very high in quality.

 I would shop here again

Unfortunately, their website had a gliche with real-time inventory. No big deal, they did notify me that my selection was not available and negated the charge. They subsequently found my selection from one of their stores and shipped it to me. Overall, very good service.

 I would shop here again

I made a mistake with the shipping information. The follow up phone calls to EMS were answered efficiently and courteously which was very much appreciated. Thank you EMS!

 I would shop here again

excellant

 I would shop here again

A-OK

 I would shop here again

A bit more difficult than should have been too find materials, good descriptions, easy checkout and pick-up.

 I would shop here again

The shirt I bought was too small but have not had a chance to exchange it. I think they should have said that this particular product runs small. Thanks, JAHuestis@aol.com

 I would shop here again

I have no complaints about the shopping experience with EMS. It's just that the swimsuit didn't fit properly and the style was wrong for my body. I can't buy swimsuits without trying them on first!

 I would shop here again

Very convenient and speedy delivery of item I ordered.

 I would shop here again

Very nice experience. I will definitely shop with them again.

 I would shop here again

I placed my order online for pickup at a nearby store within two hours. Even though the store was just about to open within the two hour period, a call confirmed their awareness of the order and that they held the item from inventory for me. I couldn't expect more.

 I would shop here again

Bought the item on sale and was pleased with quick response on delivery.

 I would shop here again

I was very pleased with the merchandise and staff at the store. I very much appreciated being able to shop online and pick up my merchandise in the store.

 I would shop here again

EMS had a great price, quick shipping, and sensible, not wasteful, packaging. I would absolutely shop with EMS again.

 I would shop here again

EMS has great customer service and a generous return policy. I would recommend EMS highly.

 I would shop here again