Dell SMB

Have been pleased so far, have ordered 3 items and all have arrived on time.

 I would shop here again

easy to find products you want and shipping was fast

 I would shop here again

The on-line shopping experience was very easy.I could of at anytime talked to a technician to help but didn't need to. I actually received my order a day earlier than the expected delivery date so that was especially rewarding. I recommend this site for anyone.

 I would shop here again

Good, as usual

 I would shop here again

I've never had a bad experience with Dell. Seven computers and two printers and never a problem.

 I would shop here again

good,

 I would shop here again

I found the descriptions and Identity numbers to be very clear and easy to find. The discount was already factored in. There was some confusion with the checkout order, but it was easily corrected. Thank you for making it simple.

 I would shop here again

shopping and delivery were fine. But necessary to make 3 calls to Tech support--spent hours on the phone only to learn the printer is defective and that they would order a replacement for me--can only hope that it will come as quickly as the original and this time will be in working order. A very disappointing experience, I'm sorry I didn't purchase a printer locally where I could've gotten any problems resolved in a more timely manner.

 I would shop here again

The original website order was not a good experience. The web said $70 for additional 1G and color. It would not allow me to pick a color separately. I selected the $70 combined option, then chose the color. It added an additional $40 on top of the $70. I could not get it off after numerous attempts. I was overcharged and very disappointed. On the other hand, the shipping was terrific. It came quickly. I expected the color would have delayed it, but it didn't. The survey is also a problem. The 1st part didn't allow for a null answer if that question didn't apply. Even this one wouln't skip parts that don't apply.

 I would shop here again

quick and easy. gives multiple choices of ink packages to choose from.

 I would shop here again

try to buy online had problems with there website at checkout with credit card acceptance with a virtual account with citi bank.

 I would shop here again

When I called to purchase a printer(wanting to know if it's compatable with my computer before I purchase) no customer service available on weekends???? So much for quality of service

 I would shop here again

So far so good better than buying your product at a different retailer. The product is expected early this week.

 I would shop here again

Came as expected when I was told to expect the order.

 I would shop here again

This is the 5th desktop/laptop I have purchased from Dell in recent years. I return because I am quite satisfied. Their site was acting up when I attempted original to make the purchase, but it worked the following day.

 I would shop here again

Great, everything is so easy to find online at Dell. If you need help,they have someone you can chat or e-mail.

 I would shop here again

Was Good, Have made purchases from Dell many time before this

 I would shop here again

very easy to use and purchase product

 I would shop here again

cannot reach dell by phone or e-mail ups will do nothing about tracking my order they say was delivered but dell needs to call them. How can they call them when I cannot reach them

 I would not shop here again

I had a problem with my credit card and waited online for 45 minutes and then told to call a phone number. I was on hold for 1 hour and then put on hold for another 1/2 hour. My time is important to me. I am not able to buy the item anywhere other than Dell. I have purchase 3 computors, 2 cameras, 3 printers and several other items from Dell. I am seriously thinking of not making anymore purchases.

 I would shop here again

Delivery dates for laptop changed 3 times from 12-17 to 12-22- to 1-10 2010. Received case a dsay early, another will arrive tomorrow and nobody seems to know when/if the mouse will ship. Laptop cancelled as it was to be CHRISTMAS gift and I will return cases and if it ever comes the mouse. Ordered all on December 1.

 I would not shop here again

I knew which LCD TV that I wanted. I searched for the best price and found it with Dell. I visited their Web site, located my TV, and within a few minutes, ordered it. It was an easy process. The TV arrived on time. I hooked it up, and it has been working great ever since. I would use Dell again in the future.

 I would shop here again

Still have not received my order. I arrived in Kent, WA on the 15th as Dell said it would. But was told by delivery company that the TV arrived but can't be delivered, because they had other orders to deliver.

 I would shop here again

My computer is not scheduled to ship until 01/06/2010.

 I would shop here again

I ordered a Fasttrack item on Tuesday and received it on Thursday of the same week. Excellent service and price.

 I would shop here again

I like Dell shopping

 I would shop here again

I new to purchasing on line. You all made simple-thank you. life as gotten so complicated, but you all keep it real. thanks again. hope to do more business with you soon. have a blessed day

 I would shop here again

CUSTOMER SERVICE ANSWERED ALL QUESTIONS AND WOULD HAVE MADE PURCHASE THRU THEM IF THE SIGHT HAD BEEN SECURE. PACKAGE WAS DELIVERED EARLIER THAN EXPECTED, WHICH MEANT I DIDN'T MISS A GAME! PRICE WAS THE LOWEST ANYWHERE FOR THIS MODEL AND BEAT WALMART BY $80 WITH FREE SHIPPING AND WALMART, ON-LINE OR AT THE LOCAL STORE, WOULDN'T PRICE-MATCH. WHICH WAS A GOOD THING BECAUSE DELL DELIVERED IT TO MY DOOR.

 I would shop here again

Dell's products are good. I wish Dell puts more thrust on exposure to consumers in relatively not represented markets. Pricing strategy adopted is workable. During all my purchases, I was wondering as to why a company like Dell with all those products line-ups, systems & the culture cannot beat Acer & ultimately HP

 I would shop here again

I made a purchase during a black friday sales event on 11/28/09 expected delivery date 12/3/09.  A week later I receive a delayed order, expected delivery date 12/17/09.  Today, almost two weeks later I received a expected another delay until 3/17/10 with permission to continue the order, no apologies or offers of any sort.
99% of the people who purchase are doing so for the holiday season.  This is obviously a demand that Dell cannot meet and I will never purchase during a high demand season again.  My previous purchases have also been delayed, however not to this extreme.
When the product does finally arrive I have had no complaints with the actual product.

 I would not shop here again

I was able to do a live online chat with the Dell representive and he answered all my questions in a timely matter. He ask me to place my order through him but was not difficult when I decided to do some more research on the items I was considering.

 I would shop here again

Order was made on Monday 12-07-09. On Tuesday 12-08-09, the order said that it shipped on 12-07 and was scheduled for delivery 12-08, but there was no tracking information. I was forced to call to find out what was going on. They gave me the tracking number and said it was not being delivered that day, since it had not even been picked up yet. The order was received in good condition on 12-09, but that tracking system was ridiculous.

 I would shop here again

Can only buy Dell ink at Dell.

 I would shop here again

Was very hard trying to find what i needed on their site (computer-wise). Had to go to a different site for information on one of the products as their site was wrong (hard to imagine a laptop lock <1 inch long). Tracking ok, delivery for part of order fine but would have rather had them shipped together. Online customer support during ordering not the best- could never address my problem (one of the ordering links down) even with contacting 3 people and spending >1hr with one trying to order.

 I would shop here again

Checkout process is obnoxious and contradictory!

 I would not shop here again

Great as always...

 I would shop here again

Good in all categories.

 I would shop here again

Very easy and user friendy site.

 I would shop here again

Very clumsy when ordering a laptop with a custom shell. Sometimes after selecting the custom design, the design appeared when going on to customize the laptop, sometimes not. After finally getting the item customized correctly and into the Wish List, it was clumsy getting to the account, into the wish list, and further editing the configuration when I wanted to change some of the accessories. Not always certain I was getting the latest promotional upgrades. Unfortunately, going through Dell's web site appears to be the only way to get equipment customized as desired.

 I would shop here again

Very pleased with monitor about the mouse it shows blue laser around bottom of mouse in picture but it does not. in the description it does not say it just shows it. does it or doesn't it. that is my question. it is small but I do like that. other than the blue laser not showing I am ok with it. thank you J.Bailey

 I would shop here again