B&H Photo Video Pro Audio

Good price when compared to other sites. No hassle ordering. Delivery on time and as expected. Will bookmark this site for future purchase needs.

 I would shop here again

I pay extra money to have the camera faster but i have not the camera on the time i paid for. I don´t know what is wrong. I hope i get my camera soon because im going for a holliday and i need the camera.

 I would shop here again

This is the fourth time I have bought from B & H and will do so again in the future if the present standard of service and competative pricing continues.

 I would shop here again

On-line ordering was simple, but when trying to add an item to the order by phone, customer service kept bouncing me from person to person - with quite long queue tones in between! - without anyone stopping to listen what I wanted, thus making the long-distace call expensive. Delivery arrived to Finland within 48 hrs by UPS, which I though was very good.

 I would shop here again

The prices were very reasonable. My shipment was received within 2 days. Can't beat that!

 I would shop here again

Wide range of products that are in-stock. Reasonably fast web site response time for product searches. Not all products are found through the menu tree, so specific searches are sometimes needed. Some in-depth info is available about the products. Shipping charges are a little on the high side, but ok with me. Delivery time within a week for normal service.

 I would shop here again

This site was easy to navigate. I was able to find what I was looking for very easily. Descriptions of everything was available and quite clear.

 I would shop here again

I have purchased numerous items from B&H and have always been happy with their service and selection.

 I would shop here again

The BEST, most knowledgeable house in NY, hands down! My first purchase was a Sony CCD TRV-101 Hi8 camcorder, 9 yrs ago. If you want true professional products, they have it. For serious purchases, I go there FIRST, then I check out the other guys. They have even let me try out equipment with no obligation. Sometimes it didn't work out for me and they gladly returned my money with no penalty. They have bent over backwards to help me service older equipment (at their shipping expense). Serious talk; if you want the real deal, go there and check our their stuff. It's genuine and they don't 'bait & switch,' like most of them do. B&H is honest and I continue buying from them.
~~Dave Dare, Royal Oak, Michigan~~

 I would shop here again

When I called to report the smashed box, they allowed me to open the item to be sure that it was not damaged. They then offered to take back the damaged box with the intack CD and book, but I opted to keep it. He then told me to call back if the software was not operating properly, and return it for another one. I'd definitely return to this store.

 I would shop here again

Best price I found for the product. Received on time. The kind of company that I like to deal with.

 I would shop here again

I have placed two orders with B&H to date and have received excellent service in both instances.

 I would shop here again

No help after sale of two cameras. Spent over $8,000 at this store with very little help after sale. The sale and delivery was just fine, but it's when you have problems that a good store shows its true colors. B&H failed badly in this case.

 I would not shop here again

I had never used spicing tape before. The web page for these products showed rolls of tape for the first several kinds. The two products I wanted just showed a piece of tape and the number of feet was not shown. I made the mistake of not inquiring as to the amount of tape I was to receive. When I received the order I was surprised to find about a foot of tape in two very small envelopes with no instructions at all. My point is that I believe this company should let you know how much you are getting at the point of purchase.

 I would not shop here again

I have been a B&H customer for 3 years and have no complaints. The one time I got a defective product, they picked it Fed Ex at their expense and shipped me the new one Fed Ex overnight. Very efficient and professional staff on the phones.

 I would shop here again

quick and had the products in stock. If they had the zoom multipliers I would probably get it from them

 I would shop here again

Good selection and price. Very satisfied.

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a very smooth shopping experience. had ordered 4 comcorders and 2 cameras and several SLR lens without any problems for the past 6 years.

 I would shop here again

Shopping experience was fine, but trying to get the serial number from the selling dealer as suggested on the rebate form was unfruitful. The only place it can be found is on the device itself. As my unit had already been installed by a friend, I will have to take the CPU apart myself, I guess, to get the serial no. Hope I don't get electrocuted in the process!!! Anyway, I think the rebate form should be revised, or - at least warn the customer to look for the serial no. BEFORE installing it.

 I would shop here again

I've purchased several items from B&H, including both of my digital cameras and a bunch of accessories. In every case the order has shipped promptly, been well packed, and arrived quickly. Their selection is incredible and they can be trusted. Their prices are not always the lowest but are always competitive, and the security of dealing with a trusted supplier is worth a couple of bucks. I'm a very very satisfied customer and don't hesitate to recommend B&H to anybody who asks. Good website, too.

 I would shop here again

Great web site. Well stocked. Fast service.

 I would shop here again

B&H Photo and Video has one of the largest selections of photography related merchandise and one of the best reputations of photography merchants out there. I’ve used B&H over the years to purchase hard to find little extras along with   Read full review...

 I would shop here again

Having been impressed by B&Hs stock, I ordered an Underwater Camera housing. Their tracking system and prompt delivery were excellent.

However the item arrived badly assembled, something that could have been checked at B&H. Having sent the item back at great expense I requested that the item be returned to me marked Exchange/Warranty as I had already paid $160 tax. This request was ignored and I incurred the same charges again.

I'd say from a sales point of view B&H are excellent, but their customer service leaves something to be desired. Be wary if you are ordering from overseas,

James.

 I would not shop here again

I PLACED AN ORDER ON LINE FOR A DIGITAL CAMERA AND ACCESSORIES AT 6:00AM ON TUESDAY. I ASKED FOR 2-DAY AIR SHIPMENT. AT 9:00AM, I REALIZED THAT I FORGOT TO ORDER A FLASH UNIT FOR THE CAMERA. I CALLED, WAS TOLD THAT THEY COULD NOT ADD THE FLASH TO MY ORDER BECAUSE IT HAD ALREADY GONE TO SHIPPING (3 HOURS!)...BUT I COULD PLACE A NEW ORDER. I DID (2-DAY AIR). BOTH PACKAGES ARRIVED WEDNESDAY (IN ONE DAY!). I WAS PLEASANTLY SURPRISED...BUT THATS THE KIND OF SERVICE YOU CAN EXPECT (AND GET) FROM B&H PHOTO.

 I would shop here again

The scanner we got was incompatible with all 3 of our computers so we had to send it back. B&H was very good about giving us an RMA #. Zero customer service problems.

 I would shop here again

It is a pleasure to buy from B&H Photo. They have what I want, at a fair price. Delivery performance is extraordinary because I get packages NEXT DAY even with their regular ground shipping! Highly recommended.

 I would shop here again

In my iquirey following order I did recieve a direct reply. All transactions via e-mail. Very satisfied.

 I would shop here again

The product I initially purchased was received by me damaged. During my first call to the customer service I was told to write some information on the shipping box and return the package. But then I thought "who pays for this?". During my second call to customer service I was issued a return label from UPS. Why didn't the person during the first call to customer service do this? Are customers expected to pay for returns unless they ask B&H to? Then I ordered a replacement for the damaged product and it was damaged in the same exact way. This leads me to believe that the damage was not caused by shipping, but more likely damaged by the manufacturer during production or packaging. I did not like the return process and I have concerns about the quality of the products.

 I would not shop here again

Web store was easy to navigate. Item was sold at good price. Item arrived in good condition and at the expected time. I have not had any reason to contact customer service so I can not comment on that.

 I would shop here again

Excellent experiance. I have used them on several occasions.

 I would shop here again

The prices were very good, shopping was easy, and I got it on-time- Can't ask for anything more

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Top quality service! My order was processed and shipped out the same day it was placed. I called ahead to ask a couple of questions and wasn't pressured into purchasing any extra merchandise.

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Fantastic. Ordering is simple and straight-forward. Products are top-shelf. Shipping and tracking information eliminated any worries about my order. One of the best mail-order companies that I have done business with.

 I would shop here again

Everything went well. From online purchase, through stock glitches, to on-time delivery, everything was professional, direct, and efficient. I have shopped there many times and will continue to do so.

 I would shop here again

Extensive variation in products, very fast shipping time and most likely the best deal for film supplies on the web.

 I would shop here again

I found this merchant through a web search for the item we were needing. No one stocked it locally and most on-line stores were out of stock. This merchant had the item at an acceptable price and we received the item in a timely manner.

 I would shop here again

Good service, good help changing order after the order was placed. No hassles, fast delivery.

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I am very pleased with the service from B & H Photo, but one improvement I could suggest is that they send a shipping confirmation email with the tracking number so people like me, who bought this product as a gift, will know that the recipient has received the items. Thanks.

 I would shop here again

I found just what I wanted, at a price which seemed fair, and it was delivered in great time, well-packed, and top quality.

 I would shop here again

I've ordered from B&H in the past, and they provide great service and prices. I will continue to order from them in the future. They set a high standard for competitors to meet.

 I would shop here again