Ashford.com

By far the most professional, supportive and helpful CSR's I have dealt with in recent memory. 

I purchased an automatic chronograph watch and had an issue with it.  Their response and effort to help me was outstanding!

I will definitely do more business with them, and so should you!

 I would shop here again

Normally I don't buy online and visit my local very nice jewelry store instead. Well I did buy a watch online this time around and purchased an Ebel Beluga for $ 2,750 from Ashford.com. This was a very unsatisfying and very time consuming   Read full review...

 I would not shop here again

I just ordered a Movado ladies watch and Gucci ladies watch. The prices were super low. However, after reading so many claims that watches could be counterfeit, I got paranoid and took my watches to a repair shop. They opened up the watches and guess what both had the official swiss movements, no knockoffs.... THEY ARE AUTHENTIC GUCCI AND MOVADO! Ashford.com gets some pretty poor reviews, but my recent experience was pleasant. For $400, I got $1400 worth of watches!

 I would shop here again

I ordered two watches online from Ashford.com a few days before Christmas. I spent extra for the two day shipping. Ashford began calling my home number and emailing me to get credit card verification. I called their verification line two times and left the information. I emailed two times to find out where my order was. Today is Saturday, two days after Christmas and still no response from Ashford. I have not received the order,nor have they responded to my four messages.

This is by far the worst customer service I have experienced from an online store. I will not order from them again. The online store states
" Get it December 24th". NOT SO! Don't worry about poor service, in my case it has been " no service ".

 I would not shop here again

I am very happy with my wifes new citizen Silhouette watch. The prices are lower than anyone else I could find. they had a shipping problem but as soon as I called them they fixed it as fast as they could. there service is A+. Joe the supervisor was very nice and got things right fast. Thank you.  Magillar

 I would shop here again

I purchased a Seiko SNA414 and can not be more happy. The price was a steal and it arrived 1 day before Christmas. My brothers are so jealous. It came in the original box with three bookletts on how to operate the main functions. The watch even came wrapped on a pillow. If I'm looking for a new watch I would definitely buy it from Ashford. Thir price and customer service are excellent.

 I would shop here again

I ordered a Movado on Monday.  They claim to have shipped it on Wednesday, UPS only showed billing information received.  I called Ashford twice on Thursday to find out if there was a problem.  I was told they would call me or email me an  answer.  I didn't hear anything so I called on Friday.  When I called I was put on hold for five minutes, then sent into voice mail.  I called back and was on hold for twenty minutes, their system continually tells you what number you are in line and how much longer it would be, I was finally the next customer to supposedly be helped and it sent me into voice mail again.  I have no idea where the watch is, did it ship??  Christmas is only a few days away and I can't get an answer. 
I WILL NEVER SHOP WITH THIS COMPANY AGAIN.  Good prices mean nothing without customer service.

 I would not shop here again

I placed an order over the phone last Thursday. It still has not arrived yet nor have I received any tracking number. The first time I called to check the status of the order (Wed Dec3) a lady said for some reason the order has not left yet even though   Read full review...

 I would not shop here again

Cancelled a Christmas gift that showed up as in stock on the website. Offered no explanation and no apology, and no compensation. They were very slow in informing me of the cancellation, it took close to a week for them to tell me. They didn't inform me with an apology or with an email. They used Google Checkout and a 1 line reason for the cancellation: Item out of stock. Very poor customer service.
In this big wide world of e-commerce there are so many companies doing things right, why bother with a company stuck in the dark ages?
Its only a little annoying have a Christmas gift cancelled in late October. However imagine if this situation had happened in mid November, that would be a disaster.
I dont trust this company enough to ever order from them again, and I believe if you order something as a gift you could be put in a bad spot because of their poor inventory control.


 I would not shop here again

great. good quality products and 2nd day air in time for fathers day. thanks.

 I would shop here again

They were fast and efficient. I used the free shipping for father's day and it came the next afternoon! Unbelievable!

 I would shop here again

painless shopping, everything exactly as promised

 I would shop here again

Very satisfied with this purchase, thanks.

 I would shop here again

I really like that it came so quickly

 I would shop here again

Your website if excellent, thanx for the great customer service

 I would shop here again

The experience was a pleasent one. No problems at all. And the product arrived as scheduled. I had not even started to look for it when it had arrived

 I would shop here again

I have purchased several times from Ashford and have been pleased. I did have to return this order and will see how that experience goes.

 I would shop here again

Shopping at Ashford was very pleasant and simple. Products were exactly as presented and shipping was on time

 I would shop here again

IT WAS GOOD

 I would shop here again

Fast and easy

 I would shop here again

It was just through a search engine that I found Ashford.com and was pleased with the site and the item that I purchased. The receipt and certificate of authenticity made me even more certain and pleased with my Ashford.com experience. It is safe to say that I would suggest this site to others and could possibly use it again in the future.

 I would shop here again

Ashford.com's quality of merchandise is very good. The only problem I encountered was with UPS. Their service was horrendous. If I select a different courier service to deliver my purchases in the future from Ashford.com I definitely would do so.

 I would shop here again

wanted special order.all personell were very helpful.

 I would shop here again

The merchandise was great and well priced

 I would shop here again

Very Easy.

 I would shop here again

IT WAS GREAT AS USUAL

 I would shop here again

I plan to continue using Ashford for all my future purchases. Thank you

 I would shop here again

Easy website to navagate. Great prices and SUPER FAST shipping. An overall excellent experience.

 I would shop here again

Been shopping with Ashford for a year and wouldn't buy my jewelry from any other place but Ashford. Excellent service and corteuos and prompt delivery. Solana

 I would shop here again

good

 I would shop here again

I PLACED MY ORDER TWO WEEKS AGO AND I STILL HAVE NOT RECEIVED IT. I WANTED IT FOR ME FOSTER DAUGHTER'S BIRTHDAY WHICH IS TOMORROW (2/27/2006). I HAD TO SEND HER SOMETHING ELSE INSTEAD. WHY HAS IT TAKEN SO LONG TO GET HERE? THANKS. LOUISE BRITTO

 I would shop here again

Pleasant

 I would shop here again

Website is easy to use.

 I would shop here again

Shopping was very easy and a lot of selection for me to choose from.

 I would shop here again

I have purchased from this vendor in the past and will continue to do so. The site is easy to navigate and the merchandise always arrives in great condition.

 I would shop here again

Great selection, easy to use web site and great service.

 I would shop here again

Your watch prices are about 10% higher than other online merchants. I won't purchase the watch from Asford, if I didn't get the 10% extra discount E-mail rebate.

 I would shop here again

Overall it was a pleasant experience.

 I would shop here again

I really enjoyed shopping from you guys

 I would shop here again

i loved it

 I would shop here again