AJ Madison

Full review
Ordered a compact kitchen unit by Avante, for an apartment.  This apartment is in a Catholic Campus Center in order to help underprivileged students have a cheap but nice place to stay.  We spent a year doing fundraisers and asking people to help out with the project.  When the product arrived the truck driver didn't have the equipment to get it off the truck so I had to (with a broken foot) help him (so much for guaranteed delivery to the first floor).  I had the unit professionally installed and we discovered that the refrigerator did not work.  We contacted A J Madison and were told to contact Avante.  After Avante confirmed with a service person the unit had a bad compressor they had us send in the cord, product sticker and a check for $10.00 in order to get a replacement. The new refrigerator unit had a bad compressor as well and the burners on the stove stopped working properly.  We contacted Avante again and they sent out a serviceman to confirm both complaints.  Avante again required us to send them $10.00 to get a new refrigerator and they said they would fix the burners when the unit came in.  I waited weeks and never heard anything from Avante.  They even stopped answering my e-mails or phone calls.  I finally called A J Madison again and asked for my money back.  Miraculously I was told that the replacement was being sent to me already so they could not refund my money.  The new unit was bad as well.

I have since asked for my money back but they refuse to take responsibility for the income lost on the apartment, the cost of instillation and the cost of installing a new unit when I find one.  As I said we are a charity organization that works hard to feed the poor, clothe the naked, and give drink to the thirsty. If they will rip us off you haven't got a chance.  DO NOT ORDER FROM THESE PEOPLE!!!!  I am still awaiting my refund.