1-800 Flowers

Full review
these people are cheats. they send a delivery confirmation and then try and get away with it and when the customer realized that there was no delivery they start apologizing!

-----Original Message-----
From: 1800flowers Cust Serv [mailto:CustServ@800-FLOWERS.net]
Sent: 06 December 2007 21:24
To: Shamit Khemka
Subject: Re: 1-800-FLOWERS.COM ORDER NUMBER W00442101199457 (KMM15071262V54116L0KM)

Hello Shamit,


Thank you for your inquiry.

I do apologize that we made a mistake in giving you the delivery confirmation. I can assure you that full credit has been given back to you.


If you have any other questions or concerns, please do not hesitate to contact us at the address listed below. You can also contact us at our customer satisfaction number, 1-800-468-1141.

Sincerely,


Heather Strazinsky
Sales and Service Specialist
Custservice@1800flowers.com

Original Message Follows:
------------------------
Why did you send me a delivery confirmation if the recipient had contact you
for the non-delivery? Are you trying to de-fraud us of our money?

-----Original Message-----
From: 1800flowers Cust Serv [mailto:CustServ@800-FLOWERS.net]
Sent: 06 December 2007 00:40
To: Shamit Khemka
Subject: 1-800-FLOWERS.COM ORDER NUMBER W00442101199457.
(KMM15066394V78292L0KM)

Hello Shamit,

Thank you for shopping with 1-800-FLOWERS.COM.

We sincerely apologize for the inconvenience caused. However, we wish to
inform you that recipient had contacted us for the non-delivery of the
order. We would like to inform you that we are in the process of arranging
the redelivery of your order. Please be assured that your order would be
delivered, as soon as possible.

Once again, we sincerely apologize for the inconvenience this has caused to
you.

If you have any other questions or concerns, please do not hesitate to
contact us at the address listed below. You can also contact us at our
customer satisfaction number, 1-800-468-1141.

Sincerely,

Sangeeta Sinchury
Sales and Service Specialist
Custservice@1800flowers.com



-----Original Message-----
From: 1800flowers Cust Serv [mailto:CustServ@800-FLOWERS.net]
Sent: 03 December 2007 11:29
To: Shamit Khemka
Subject: 1-800-FLOWERS.COM Order Number W00442101199457
(KMM15050977V59821L0KM)

Hello Shamit,

Thank you for shopping with 1-800-FLOWERS.COM.

We received your email regarding your concern that your order has not been
delivered. We can very well understand the level of disappointment this may
have caused to you. We wish to inform you that as per our records your
order was delivered at 11:00 AM on 11/26/07. However, we have sent a
message to our shop to verify the delivery details of your order. Please be
assured that we will get back to you with the requisite information at the
earliest.

Once again, we apologize for the inconvenience caused to you.

If you have any other questions or concerns, please do not hesitate to
contact us at the address listed below. You can also contact us at our
customer satisfaction number, 1-800-468-1141.

Sincerely,

Ajay Taneja
Sales and Service Specialist
Custservice@1800flowers.com

Original Message Follows:
------------------------
Your email states that you have delivered, however the recipient has not yet
recieved the flowers!!!

From: 1-800-FLOWERS.COM Customer Service
[mailto:custserv@reply.1800flowers.com]
Sent: 27 November 2007 02:08
To: Shamit Khemka
Subject: 1-800-FLOWERS.COM Delivery Confirmation



Dear Shamit Khemka,


Below is delivery information for order W00442101199457.

Your order to XX was delivered on Monday, 11/26